Job summary
We are looking to recruit a Health Care Support Worker to join our North Connect PCN based in Northwood.

This role will be based at Eastbury Surgery which is part of North Connect PCN.

Main duties of the job
A Healthcare Support Worker will work within a multi-professional team in a GP setting, providing, support, care, and treatment to patients, within guidelines and protocols identified for the role.

About us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not for profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny

Job responsibilities

• Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions
• Plays a key role in vaccination and immunisation programmes within the PCN
• Works within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalities
• Provides clinical support to registered nurses and other healthcare professionals within the PCN
• Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Taking and recording blood pressure, height & weight
• Performing ECGs
• Performing phlebotomy in accordance with local and national guidelines
• Correctly labelling, handling, storing and transporting blood samples in line with pathology requirements
• Assisting with chronic disease monitoring (e.g., diabetes, hypertension, asthma, COPD)
• Conducting NHS health checks and cardiovascular risk assessments
• Assisting GPs and nurses with minor procedures
• Updating patient records and ensuring accurate documentation using clinical systems (e.g., EMIS / SystmOne)
• Maintaining infection prevention and control standards at all times

UK Phlebotomy Skills & Qualifications:

• Competent in phlebotomy for adults
• Knowledge of correct order of draw, appropriate sample bottles, and pathology test requirements
• Understanding of specimen labelling, cold chain requirements, and safe transportation procedures
• Awareness of potential complications (e.g., fainting, haematoma, failed venepuncture) and appropriate escalation procedures
• Knowledge of infection prevention and control, including hand hygiene and use of PPE
• Understanding of health and safety legislation including sharps management and needle-stick injury procedures
• Ability to recognise and escalate abnormal results or clinical concerns appropriately
• Completion of an accredited UK Phlebotomy Training Course or equivalent competency-based training
• Evidence of supervised practice and signed-off competency in venepuncture
• Up-to-date Basic Life Support (BLS) and anaphylaxis training

Personal / Professional Development:

• Post holder must hold a Care Certificate or work towards one
• Evidence of ongoing CPD relevant to clinical practice and phlebotomy
• Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work
• Inform the Lead GP or line manager of any concerns regarding role and professional development needs
• Be aware of own professional boundaries and what to do when these are reached

Quality:
The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Work to practice protocols, national guidelines, and CQC standards
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to team effectiveness by reflecting on activities and suggesting improvements
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Contribution to the Implementation of Services:
The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other team members how policies, standards and guidelines affect own work
• Participate in clinical audit where appropriate
• Support service development initiatives within the PCN

Person Specification
Qualifications
Essential

• Right to Work in the UK
• GCSE Grade A to C in English and Maths
• Has or willing to work towards a care certificate or equivalent qualification

Experience
Essential

• Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation.
• Experience of using technology and digital tools

Desirable

• Primary Care experience as a Healthcare Assistant, Practice Administrator, or other.
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of using clinical systems such as EMIS.

Other
Essential

• Self Motivation
• Adaptable
• Immunisation Status HEP B / MMR
• Full Driving Licence

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.