Job summary
The Pharmacy Technician and Dispensary Manager plays a key role in ensuring the safe and efficient operation of the practice dispensary and wider medicines-management service.

The postholder will provide day-to-day leadership and oversight of the dispensary, ensuring that dispensing activities are completed accurately, promptly and in accordance with legislation, professional standards, NHS requirements and practice policies. They will manage dispensary workflows, support and supervise the team, maintain stock controls and ensure robust systems are in place for ordering, storing, dispensing and disposing of medicines.

Working closely with GPs, pharmacists, nursing teams, managers and external suppliers, the postholder will help maintain high standards of patient care while identifying opportunities to improve safety, efficiency and patient experience.

The role also carries responsibility for supporting staff development, monitoring performance, maintaining accurate records and ensuring the dispensary remains compliant with governance, audit and quality requirements, including the Dispensing Services Quality Scheme where applicable.

As a registered Pharmacy Technician, the postholder will demonstrate professional leadership, sound clinical judgement, attention to detail and a proactive approach to resolving issues. They will act as a central point of contact for dispensary matters and ensure the service is well organised, responsive and continually improving.

Main duties of the job
To manage the day-to-day operation of the dispensary, ensuring medicines are dispensed safely, accurately and efficiently. The postholder will supervise and support dispensary staff, manage workflows and rotas, oversee stock ordering and control, and ensure compliance with relevant legislation, professional standards, DSQS requirements and practice policies. They will work closely with GPs, pharmacists and management to resolve medication queries, improve processes, monitor performance and maintain a safe, responsive and patient-focused dispensing service.

About us
Our organisation comprises Northfield Surgery, Field Road Surgery and Mayflower Medical Practice, including our branch sites at Barnby Dun and Finningley. Together, we provide comprehensive primary care services to approximately 27,000 patients across Doncaster.

Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, pharmacy technicians, GP assistants, care coordinators, receptionists, dispensary staff and management colleagues. We work collaboratively across all sites to provide safe, effective and patient-centred care.

The dispensary is based at Mayflower Medical Practice and provides dispensing services to eligible patients. We are committed to maintaining high standards of medicines management, governance and patient safety, while continually developing our services to meet the changing needs of our patients and local communities.

Details
Date posted: 13 July 2026
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: A5471-26-0000
Job locations: The Health Centre, Station Road, Bawtry, DN10 6RQ, United Kingdom; The Mayflower Medical Practice, Doncaster Road, Finningley, DONCASTER, South Yorkshire, DN9 3BN, United Kingdom

Job description
Job purpose
The Pharmacy Technician and Dispensary Manager is responsible for the safe, effective and efficient day-to-day operation of the practice dispensary and for supporting the wider medicines-management service.

The postholder will lead and support the dispensary team, manage workflows and stock, maintain regulatory compliance and ensure patients receive a safe, professional and responsive service. As a registered Pharmacy Technician, they will also work alongside GPs, pharmacists and other clinical colleagues to improve medicines safety and patient care.

Main duties and responsibilities
Dispensary management

• Manage the daily operation and workflow of the dispensary.
• Ensure prescriptions are processed and medicines are dispensed accurately and promptly.
• Maintain safe systems for ordering, receiving, storing, dispensing and disposing of medicines.
• Monitor workload and allocate duties appropriately within the dispensary team.
• Ensure appropriate staffing arrangements and contribute to rota planning.
• Act as the main point of contact for operational dispensary matters.
• Investigate and resolve dispensing queries, incidents and complaints.
• Ensure controlled drugs are managed in accordance with legal and practice requirements.
• Maintain the security, cleanliness and organisation of the dispensary.

Leadership and staff management

• Provide day-to-day leadership, supervision and support to dispensary staff.
• Promote a positive, professional and patient-focused working environment.
• Support staff induction, training and continuing development.
• Monitor staff performance and address concerns with the support of the management team.
• Hold regular team meetings and communicate relevant operational updates.
• Ensure staff understand and comply with practice policies and standard operating procedures.
• Identify training needs and support competency assessments.

Pharmacy Technician duties

• Undertake dispensing and medicines-management duties within professional competence.
• Resolve prescription and medication queries in collaboration with GPs and pharmacists.
• Support medication reconciliation following hospital discharge or other transfers of care.
• Assist with identifying and resolving medicines-related risks.
• Support patients to use their medicines safely and effectively.
• Contribute to medication reviews, audits and prescribing-improvement work as appropriate.
• Refer clinical concerns to the appropriate pharmacist or GP.
• Maintain professional registration and work within GPhC standards and the postholders scope of practice.

Stock and financial control

• Manage stock levels to maintain availability while reducing waste and over-ordering.
• Oversee stock ordering, receipt and rotation.
• Monitor expiry dates, cold-chain requirements and storage conditions.
• Ensure appropriate processes are followed for returned, damaged or expired medicines.
• Undertake and reconcile regular stock checks.
• Monitor dispensing-related costs, claims and reimbursement.
• Work with suppliers to resolve shortages, delivery problems and account queries.
• Identify opportunities to improve dispensary efficiency and financial performance.

Governance, quality and compliance

• Ensure compliance with medicines legislation, NHS requirements, GPhC standards and practice policies.
• Maintain and regularly review dispensary standard operating procedures.
• Lead or support the requirements of the Dispensing Services Quality Scheme.
• Maintain accurate records and ensure an appropriate audit trail.
• Complete and respond to relevant audits, inspections and action plans.
• Report and investigate dispensing incidents, near misses and significant events.
• Promote learning from incidents and implement improvements to reduce future risks.
• Ensure patient confidentiality and information-governance requirements are maintained.
• Support infection prevention and control, health and safety and risk-management requirements.

Communication and collaborative working

• Work closely with GPs, pharmacists, nursing teams, managers, reception staff and external suppliers.
• Communicate professionally with patients and respond appropriately to concerns or queries.
• Liaise with community pharmacies, hospitals, care homes and other healthcare providers where required.
• Attend relevant practice, pharmacy and governance meetings.
• Provide dispensary performance information and updates to the management team.
• Support service development and contribute to wider practice objectives.

General responsibilities
The postholder will:

• Maintain confidentiality at all times.
• Follow all practice policies, procedures and codes of conduct.
• Complete mandatory training and maintain professional development.
• Promote equality, dignity and respect for patients and colleagues.
• Identify and report safeguarding concerns appropriately.
• Take reasonable care of their own health and safety and that of others.
• Work flexibly across practice sites where service needs require.
• Undertake other appropriate duties consistent with the level and responsibilities of the role.

Qualifications and registration
The postholder must:

• Hold an approved Pharmacy Technician qualification.
• Be registered with the General Pharmaceutical Council.
• Maintain registration and meet all continuing professional development requirements.

Review of the job description
This job description outlines the principal responsibilities of the role but is not exhaustive. Duties may be reviewed and amended following consultation with the postholder to reflect service requirements and organisational development.

Person Specification
Personal qualities
Essential

• Professional, reliable and accountable.
• Patient-focused with a commitment to providing a safe and respectful service.
• Approachable and supportive leadership style.
• Proactive and solution-focused.
• Able to maintain confidentiality and professional boundaries.
• Flexible and adaptable to changing service needs.
• Committed to teamwork and continuous improvement.
• Demonstrates integrity, sound judgement and emotional resilience.

Desirable

• Ability to work across practice sites when required.
• Ability to meet the physical and practical requirements of the role, with reasonable adjustments where appropriate.
• Commitment to maintaining GPhC registration and professional development.
• Satisfactory employment checks, including references and a DBS check where required.

Knowledge
Essential

• Good knowledge of safe dispensing processes and medicines management.
• Understanding of relevant medicines legislation and professional standards.
• Knowledge of stock-control and medicine-storage requirements.
• Understanding of confidentiality, information governance and data protection.
• Awareness of safeguarding, infection prevention and health and safety responsibilities.
• Understanding of professional boundaries and when to refer clinical matters to a pharmacist or GP.

Desirable

• Knowledge of general practice systems and prescribing processes.
• Understanding of NHS primary care and dispensing practice requirements.
• Knowledge of clinical audits, significant events and quality-improvement methods.
• Understanding of medicines reconciliation and transfer-of-care processes.
• Knowledge of financial and reimbursement arrangements within a GP dispensary.

Experience
Essential

• Experience working as a registered Pharmacy Technician.
• Experience of dispensing medicines safely and accurately.
• Experience managing medicine stock, including ordering, storage, rotation and expiry-date monitoring.
• Experience following standard operating procedures and medicines legislation.
• Experience working effectively as part of a multidisciplinary team.
• Experience dealing professionally with patients and resolving queries.
• Experience maintaining accurate and confidential records.

Desirable

• Previous experience managing or supervising a dispensary or pharmacy team.
• Experience working within general practice or another primary care setting.
• Experience working in a dispensing GP practice.
• Experience completing audits, incident reviews and quality-improvement work.
• Experience of the Dispensing Services Quality Scheme.
• Experience managing controlled drugs and cold-chain requirements.
• Experience supporting staff induction, training and performance

Skills and abilities
Essential

• Strong leadership, organisational and team-management skills.
• Ability to manage competing priorities and maintain an efficient workflow.
• High level of accuracy and attention to detail.
• Ability to work independently, use initiative and make appropriate decisions.
• Effective verbal and written communication skills.
• Ability to supervise, support and motivate colleagues.
• Ability to identify risks, investigate problems and implement improvements.
• Confident in handling challenging conversations and patient concerns.
• Good IT skills and ability to learn clinical and dispensing systems.
• Ability to maintain accurate records and produce reports.
• Ability to work calmly and effectively under pressure.

Desirable

• Competence in using SystmOne or a similar clinical system.
• Experience using electronic prescribing and stock-control systems.
• Ability to analyse performance information and identify trends.
• Experience developing standard operating procedures and staff guidance.

Qualifications
Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Recognised Level 3 Pharmacy Technician qualification or equivalent.
• Evidence of continuing professional development.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Accredited Checking Pharmacy Technician qualification.
• Leadership or management qualification.
• Training in medicines optimisation, clinical pharmacy or primary care.
• Relevant dispensing or medicines-management qualifications.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: The Mayflower Medical Practice
Address: The Health Centre, Station Road, Bawtry, DN10 6RQ, United Kingdom
Employer's website: https://www.mayflowermedicalpractice.nhs.uk/

Employer contact details
For questions about the job, contact:
Business Manager
Natasha White
syicb-doncaster.mmpreception@nhs.net
01302710326

The Mayflower Medical Practice is an equal opportunities employer and welcomes applications from all sections of the community.