Job summary
An exciting opportunity has arisen within the practice for a full time Medical Administrator.

***Part-time or Job share will be considered***

The ideal candidate will have experience within this setting and be a pro-active person who can work well within a team and use their own initiative. This is a fast paced environment and would suit someone who thrives on being busy.

Main duties of the job
As a Medical Administrator you will be the first port of call for our patients, their relatives, carers and outside agencies.

Duties will include:

• Meeting, greeting and directing visitors
• Greeting patients
• Booking, changing and cancelling appointments
• Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies
• Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies
• Processing prescription requests
• Liaising with the in-house pharmacy team and external pharmacies
• Scanning incoming documents and forwarding to the most appropriate person or team
• Readcoding and summarising patient records
• Filing and retrieving paper records
• Sending and receiving faxes and emails. Log and process as required
• Chaperoning
• Copying of patient records for solicitors requests
• Franking and sending post
• Opening incoming post
• Receiving and processing samples from patients
• Contacting patients to arrange follow ups from incoming letters or test results, as required
• Typing and sending referrals
• Dealing with all patient referral related queries
• Perform any other tasks as requested by Partners and Management team, as requested
• Clinical Correspondence

About us
We are a large practice, with over 14,000 patients, and cover the Swinton / Worsley area.

We have a large team which consists of GP Partners, Salaried GPs, Trainee GPs, ANP, Pharmacists, Nurses, HCAs, TNAs, Administrators and Managers.

We are a forward thinking practice and actively seek ways to improve patient care.

Job responsibilities
Main Duties and responsibilities

The list of duties below is not exhaustive and may be subject to change as deemed necessary

• Meeting, greeting and directing visitors
• Greeting patients
• Booking, changing and cancelling appointments
• Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies
• Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies
• Processing prescription requests
• Liaising with the in-house pharmacy team and external pharmacies
• Scanning incoming documents and forwarding to the most appropriate person or team
• Readcoding and summarising patient records
• Filing and retrieving paper records
• Sending and receiving faxes and emails. Log and process as required
• Chaperoning
• Copying of patient records for solicitors requests
• Franking and sending post
• Opening incoming post
• Receiving and processing samples from patients
• Contacting patients to arrange follow ups from incoming letters or test results, as required
• Typing and sending referrals
• Dealing with all patient referral related queries
• Perform any other tasks as requested by Partners and Management team, as requested
• Clinical Correspondence

Confidentiality
In the performance of their duties administrative staff may have access to sensitive and confidential information relating to patients and carers, other practice staff and healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Equality and diversity
Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual.

Communication
Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

Personal/Professional Development
Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning.

Health and Safety
To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health and Safety Policy, identifying risks and undertaking duties in a way that manages risks.

Hours of work - 37 hours per week***Part-time or Job share will be considered***

Hours Negotiable - to be agreed

Rate of pay - £12.90 per hour

Person Specification
Qualifications
Essential

• GP experience.
• IT skills.
• Communication skills.

Desirable

• Knowledge of clinical systems - EMIS, Docman, AccuRx.
• Customer service experience.

Experience
Essential

• GP experience

Desirable

• Customer service

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.