Job summary
Would you like to become a member of our Primary Care Services administration team providing innovative care to our patient population as part of an outstanding CQC organisation?

Do you have a background in Primary Health Care or Pharmacy environment OR experience working in centralised administration and are wanting to further develop your skills?

Do you have good attention to detail and enjoy following administrative protocol to resolve patient queries?

We are looking to appoint two highly motivated and experienced administrators to work within a centralised team across our three integrated practices Moorcroft Medical Centre, Holmcroft Surgery and Keele Health Centre. These posts support the admin function with particular focus on processing prescriptions. Each post is part time at 28hrs per week - worked across five days.

The purpose of the role is to provide an effective, accurate, timely and qualitative service for processing prescription requests for registered patients.

Support prescribing clinicians within the practice with regards to the issuing, reauthorising and managing of prescription administration. Assist and direct patients in effectively managing and ordering medications and resolving queries and issues as required.

The ability to drive and be adaptable to the demands of the service is a must.

We are a friendly and well organised team with a forward-thinking approach. Full training will be provided to support induction into the role.

Main duties of the job
To undertake a variety of administrative duties to assist in the smooth running of the prescribing and long-term condition management processes within the Practice,

In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries and supporting medicines optimisation initiatives.

Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Job responsibilities

• Ensuring the smooth and efficient running of our reception area, working as part of our reception team.
• Acting as a first contact with the practice and being aware that you are an ambassador for our surgery.
• Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet.
• Receiving patients at the desk and directing as necessary.
• Application procedures for temporary residents and those requiring immediately necessary treatment.
• Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients.
• Ensuring clinicians are made aware of patients requiring urgent assessment.
• Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment.
• Processing patient queries appropriately and ensuring follow up.
• Processing and distribution of claim forms etc.
• Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.
• To understand the difference between repeat and acute prescriptions and deal with appropriately.
• Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests.
• Operation of security protocol for stocks of prescriptions.
• Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy.
• Direct liaison with other services such as Pharmacies, community services etc.
• Sign-posting to services provided both in-house and externally.

Person Specification
Qualifications
Essential

• NVQ 3/RSA 3 Business Administration or equivalent experience

Experience
Essential

• Experience of range of administration procedures and software programmes

Knowledge
Desirable

• General practice experience or equivalent setting

Skills
Essential

• Evidence of strong communication or customer service skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).