Job summary
We are forward thinking Practice and our team works collectively with agile leadership. Our practice aims to ensure that our staff come first, by fostering good working practices that builds a resilience required for modern day primary care.

Our entire team are able to deliver not just consistently but drives towards sustainable and exceptional patient care for our 13,000-list size.

Would you like to experience being part of a strong primary GP Practice team, delivering improved access and online consultations, high achieving QOF, rated Outstanding by CQC?

Would you like to be part of a practice that has very active and national award winning Patient Participation Group involved in supporting our local clubs, school, local football club community trust and local council to help promote physical and mental well-being in our local population?

Main duties of the job
We are seeking a motivated and patient-focused Pharmacy Technician to join our practice team. The successful candidate will support the safe, effective and efficient use of medicines, working closely with GPs, clinical pharmacists and other healthcare professionals. Key responsibilities include medicines optimisation, medication reviews, repeat prescription management, medicines reconciliation, supporting prescribing safety initiatives and responding to medication-related queries, helping to improve patient outcomes and the quality of care delivered by the practice.

About us
We are a large GP practice well established practice with very little turnover of staff. There is a family atmosphere at the practice where support for one another is encouraged as well as developing skills and internal promotion.

The Practice Clinical team consists of: 4 GP Partners /3 Salaried GP's /2 Registrars (GP's in Training) /2 Advanced Nurse Practitioners /2 Clinical Pharmacists /1 Nurse Manager /5 Practice Nurses / 2 HCA's. The clinical team is supported by Senior Management and Middle Management team, and 25 highly skilled administrators. Mission: To Provide high quality medical care, including appropriate health promotion and disease prevention activity, to all patients registered at our practice

Vision: To be a high performing practice or patient experience and clinical outcomes

Values-Teamwork: Together with the team you can achieve more

Respect: Treat everyone with respect and courtesy

Quality: Engage the right people with the right enquiry

Integrity: Exhibit honesty and integrity at all times

Caring: Maintain respectful relationships with staff, patients and our communities

Job responsibilities
Prescribing Support

• Support the Practice Pharmacist and GPs with medicines reconciliation, including processing medication changes from hospital correspondence and new patient registrations.
• Assist with identifying and escalating medication discrepancies, safety concerns, or prescribing errors in line with clinical governance processes.
• Support medication reviews by gathering relevant information, preparing searches, and assisting with audit activity.
• Help deliver agreed prescribing improvements and medicines optimisation initiatives in line with national guidance e.g. NICE, MHRA and local prescribing priorities.
• Contribute to initiatives that reduce medicines waste and improve patient compliance.

Liaison and Communication

• Act as a point of contact for medicationrelated queries from patients, pharmacies, care homes, and other healthcare professionals.
• Liaise with practice staff and the wider PCN multidisciplinary team to ensure consistent and efficient medicines management processes.
• Communicate clearly with patients and carers about the appropriate use of medicines, both verbally and in writing.
• Support practice communication by distributing medicines management information and assisting with patient letters or prescribing updates.

Audit, Data & Reporting

• Support and manage data collection for medicines management audits and prescribing reviews.
• Monitor prescribing activity against national and local targets and contribute to the production of prescribing reports.
• Collate and interpret audit findings, make recommendations for improvement, and support implementation of postaudit

Operational & Administrative Support

• Work jointly with prescription clerks to ensure robust recall and monitoring systems for highrisk medicines.
• Provide cover for prescription clerks as required, including processing repeat and acute prescription requests in accordance with practice protocols.
• Support the implementation and development of medicines management systems such as repeat dispensing schemes and pharmacyled services.

Training, Quality & Development

• Support and deliver training for practice staff on prescribing systems and protocols, alongside the Practice Pharmacist.
• Contribute to the induction of trainees and learners by providing information on practice prescribing policies.
• Participate in audits, service development projects, and the development of prescribing policies and standard operating procedures.
• Engage in personal and professional development, appraisal, and ongoing training.

Professional Standards, Safety & Confidentiality

• Maintain patient confidentiality and comply with data protection, equality, diversity, and health & safety policies at all times.
• Promote safe working practices and contribute to maintaining a safe and secure practice environment.
• Manage workload effectively, take responsibility for the quality of own work, and contribute to continuous service improvement.

Team Collaboration

• Work closely with GPs, pharmacists, nurses, and other administrative staff to ensure safe and efficient prescribing processes.
• Participate in meetings, training, and service improvement initiatives related to medicines management.
• Provide support during audits and contribute to compliance with CQC and NHS standards.

Other tasks

• The ability to work in a well organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.
• Ability to work alone or as part of a team.
• Fire Warden and associated responsibilities.
• Chaperoning and assisting patients to consulting rooms
• Possess the ability to motivate, organise and prioritise your own workload.
• To undertake any other responsibilities, to maintain a high standard and efficient service.

Person Specification
Experience
Desirable

• Desirable Experience Criteria
• Previous experience working as a Pharmacy Technician within General Practice, a Primary Care Network (PCN) or another primary care setting.
• Experience of medicines optimisation and supporting medication reviews.
• Experience undertaking medicines reconciliation following hospital discharge or outpatient appointments.
• Experience processing and managing repeat prescriptions in line with prescribing protocols.
• Experience of working with clinical systems such as EMIS Web, SystmOne or similar healthcare software.
• Experience of identifying and resolving medication-related queries from patients and healthcare professionals.
• Experience supporting patients with long-term conditions and medication adherence.
• Experience carrying out audits, quality improvement initiatives or prescribing safety projects.
• Experience working collaboratively within a multidisciplinary healthcare team.
• Experience liaising with community pharmacies, secondary care providers and care homes.
• Knowledge of national prescribing guidance, medicines safety alerts and NHS medicines management processes.
• Experience providing training, advice or support to colleagues on medicines-related matters.

Qualifications
Essential

• Good standard of education, including GCSE (or equivalent) Maths and English at Grade C/4 or above.
• Knowledge of medicines management, clinical governance and patient confidentiality.

Desirable

• Accredited Checking Pharmacy Technician (ACPT) qualification.
• Medicines Optimisation or Primary Care Pharmacy qualification/training.
• Experience working within General Practice, Primary Care Network (PCN) or GP Federation settings.
• Qualification or training in medication review, long-term condition management or prescribing support.
• Leadership, mentoring or supervision training.
• Training in quality improvement, audit and clinical system reporting.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.