Job summary
Are you a caring, motivated individual looking to take the next step in your healthcare career? TIC Health is looking for a Healthcare Assistant to join our team, supporting patients through their journey from arrival through to the completion of their appointment or scan.

This is a hands-on, patient-facing role combining reception duties with clinical support, including phlebotomy, cannulation, and assisting clinicians within CT and MRI. You will be a key part of a friendly team, helping to ensure every patient receives a safe, comfortable, and well-coordinated experience.We are seeking an experienced and proactive HCA to look after our patients in our Solihull branch.

As our Healthcare Assistant, you'll be the face of the clinic for both patients and professional referrers, ensuring clinical spaces are properly maintained, and patients receive a seamless and professional experience.

Main duties of the job
The Healthcare Assistant will provide high-quality patient care and clinical support within the clinic, ensuring patients are welcomed, prepared, and supported throughout their visit.

The post holder will work closely with radiographers and other clinical and administrative staff to support diagnostic imaging procedures, and will also carry out front-of-house duties including patient check-in and handling patient enquiries by phone and email.

About us
TIC Health is a leading provider of private medical services in England, with clinics based in Harley Street, Edgware, Romford, Reading, Rochdale, and Milton Keynes. With our next new clinic in Solihull. We specialise in private GP services, cardiac screening, and advanced diagnostic imaging. Our friendly, forward-thinking team is committed to delivering rapid access to medical diagnostics and exceptional patient care in a professional yet welcoming environment.

Job responsibilities
Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures,

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required

Person Specification
Experience
Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately;
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures;
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation;
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems
• Willingness to travel between clinic branches, if required

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.