Job summary
About the Role

This role involves providing structured counselling / psychosocial therapies to service users and their close family members as required. Also providing management of the countywide counselling service within Recovery Steps Cumbria and operational support to trainee counsellors on placement at the service.

Main duties of the job
What Youll Do

• Coordinate, manage, and lead an accessible counselling service with clear pathways and risk governance.
• Hold clinical governance and safeguarding accountability for the counselling element of the service.
• Create and maintain clear pathway for the counselling service from referral point to exit.
• Provide robust assessments of clients mental health needs and suitability for psychological intervention, allocate correctly with counsellors, volunteer/Student counsellors as appropriate to their capacity and skills.
• Provide supervision, guidance, and reflective practice spaces for counsellors, volunteer and trainee counsellors ensuring high quality of care.
• Implement systems responsive to differing levels of risk, complexity, and need; escalate safeguarding promptly.

About us
About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

Job responsibilities
About the Role

This role involves providing structured counselling / psychosocial therapies to service users and their close family members as required. Also providing management of the countywide counselling service within Recovery Steps Cumbria and operational support to trainee counsellors on placement at the service.

What Youll Do

• Coordinate, manage, and lead an accessible counselling service with clear pathways and risk governance.
• Hold clinical governance and safeguarding accountability for the counselling element of the service.
• Create and maintain clear pathway for the counselling service from referral point to exit.
• Provide robust assessments of clients mental health needs and suitability for psychological intervention, allocate correctly with counsellors, volunteer/Student counsellors as appropriate to their capacity and skills.
• Provide supervision, guidance, and reflective practice spaces for counsellors, volunteer and trainee counsellors ensuring high quality of care.
• Implement systems responsive to differing levels of risk, complexity, and need; escalate safeguarding promptly.

To Succeed in This Role, Youll Need:

• Recognised qualification in Counselling or Psychotherapy (Level 4 or above) BACP accreditation / UKCP registration (or equivalent)
• Recognised certificate in counselling supervision

Person Specification
Qualifications
Essential

• To Succeed in This Role, Youll Need:
• Recognised qualification in Counselling or Psychotherapy (Level 4 or above) BACP accreditation / UKCP registration (or equivalent)
• Recognised certificate in counselling supervision

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Waythrough
Address: Recovery Steps Cumbria, Castle Street, Carlisle, CA3 8SY, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Jack Skiggs
Jack.Skiggs@waythrough.org.uk

Details
Date posted: 30 September 2026
Pay scheme: Other
Salary: £40,266 to £54,478 a year
Pro Rata'd to 30 Hours
Contract: Permanent
Working pattern: Part-time
Reference number: B0061-JR014006
Job locations: Recovery Steps Cumbria, Castle Street, Carlisle, CA3 8SY, United Kingdom

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.