Job summary
Please note: We are specifically seeking a Healthcare Assistant with previous experience working within a GP Practice Surgery for a part time position at 24 hours per week on a permanent basis.

The successful candidate will support both the nursing and administrative teams in delivering high-quality clinical and administrative services within a busy GP Practice. Working as part of a multi-disciplinary team, you will provide patient-centred care within your scope of practice to the registered practice population.

A key part of this role is assisting clinicians in the delivery of treatment, preventative healthcare, health promotion, and patient education. The Healthcare Assistant will also contribute to the smooth day-to-day running of the practice by providing administrative support when required.

Essential Requirement: Applicants must have previous experience working as a Healthcare Assistant in a GP Surgery/Primary Care setting, with a good understanding of GP Practice workflows, patient care processes, and clinical procedures.

Main duties of the job
Key Duties and Responsibilities

• Complete new-patient health checks according to practice protocols.
• Assist the Practice Nurse and clinical team with health promotion and disease-prevention programmes.
• Record clinical observations accurately, including vital signs, height, weight and BMI.
• Arrange routine and 24-hour blood-pressure monitoring and guide patients.
• Support clinics for diabetes, COPD, asthma and other long-term conditions.
• Perform venepuncture and, when trained, administer flu and other delegated vaccinations.
• Carry out NHS, mental-health physical-health and learning-disability health checks.
• Provide patient education, act as a chaperone, and assist with minor surgery and other procedures.
• Join Saturday-morning Extended Access Clinics, usually fewer than once a month.

Clinical and Operational Responsibilities

• Label, record and prepare specimens for transport.
• Check emergency medicines, equipment and supplies; prepare and stock clinical rooms.
• Order and manage clinical supplies.
• Monitor and record fridge temperatures, report cold-chain breaches, and clean fridges as directed.
• Dispose of clinical waste and sharps safely, following infection-control policies.
• Maintain cleanliness, safety and infection-control standards.

Additional Duties

• Help the wider team provide safe, effective, patient-centred care.
• Support the practices daily operations and undertake other appropriate duties.

About us
Located in the heart of Forest Hill, South East London, Woolstone Medical Centre is a well-established and patient-focused GP practice committed to delivering high-quality healthcare to our local community.

Our clinical team consists of three GP Partners, five Salaried GPs, and four experienced Practice Nurses, supported by a dedicated administrative and reception team. Together, we provide comprehensive primary care services to a growing patient population of approximately 9,800 patients.

We recognise that our administrative and clinical support staff are central to the success of the practice. Their contribution is vital in ensuring patients receive an efficient, professional, and compassionate service at every stage of their healthcare journey.

At Woolstone Medical Centre, we pride ourselves on being a supportive, caring, and inclusive employer, creating a positive working environment where staff are valued, developed, and encouraged to reach their full potential. We are committed to fostering a culture of teamwork, respect, and continuous improvement.

Our mission is to provide safe, effective, and patient-centred care, while continually striving to improve the health, wellbeing, and experience of the communities we serve. For candidates with experience in General Practice, this is an excellent opportunity to join a friendly and forward-thinking primary care team dedicated to making a real difference to patients' lives.

Details
Date posted: 20 October 2026
Pay scheme: Other
Salary: Depending on experience Starting at £16.75 per hour depending on experience
Contract: Permanent
Working pattern: Part-time, Flexible working
Reference number: A5086-WMC-HCA-2026-10
Job locations: Woolstone Road, London, SE23 2SG, United Kingdom

Job responsibilities
Core Responsibilities
The following are the core responsibilities of the Healthcare Assistant in supporting the delivery of high-quality patient care. From time to time, additional duties may be required depending on service needs, workload, and staffing levels.

• Assess patient needs through consultation with patients and, where appropriate, their families or carers.
• Deliver and support treatment, preventative care, health promotion, long-term condition management, and patient education under the direction of the clinical team.
• Work as an integral member of the multidisciplinary primary care team.
• Provide clinical support to Practice Nurses, GPs, and other healthcare professionals within the organisation.
• Deliver delegated clinical interventions within the scope of the role, contributing to continuity of care and patient safety.
• Act as a chaperone in accordance with practice policy.
• Ensure specimens are appropriately labelled, recorded, stored, and prepared for onward transportation.
• Assist clinicians during minor surgical procedures and other treatments as required.
• Ensure clinical waste is disposed of safely and sharps bins are managed in accordance with the Practice Infection Prevention and Control (IPC) Policy.
• Work in line with national guidance, local protocols, and practice procedures at all times.
• Maintain an up-to-date understanding of safeguarding responsibilities and comply with all policies relating to the protection of children and vulnerable adults.
• Recognise the limits of own competence and refer patients appropriately when necessary.
• Support the delivery of enhanced services and other contractual service requirements.
• Provide administrative support to the practice team as required.
• Complete all mandatory training, induction programmes, and continuing professional development requirements.
• Contribute to clinical governance, quality improvement, and patient safety initiatives.
• Maintain a clean, safe, organised, and effective working environment.

Performance and Development
The post holder will participate in a formal annual appraisal with their line manager. Performance and development objectives will be reviewed regularly throughout the year to support ongoing professional development and ensure service objectives are met.

Person Specification
Other requirements
Essential

• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Flexibility to work outside core office hours

Qualifications
Essential

• Has completed the Care Certificate or equivalent qualification and as detailed within CQCs GP mythbuster 57: Health Care Assistants in General Practice
• Phlebotomy certification

Desirable

• Vaccination certification

Clinical Knowledge and Skills
Essential

• Able to perform venepuncture
• Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
• Ability to work within own scope of practice and understanding when to refer to colleagues
• Clinical IT system user skills and the ability to record accurate clinical notes
• Understanding of safeguarding adults and children
• Understand the requirement for PSDs and associated policy

Desirable

• Ability to undertake vaccinations
• Understanding of the principles of ECGs
• Wound care/removal of sutures and staples
• Broad knowledge of clinical governance
• Chaperone procedure

Experience
Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Understanding of infection prevention and control measures

Desirable

• Experience of working in a primary care environment

Personal qualities
Essential

• Ability to follow legal, ethical and clinical policy and procedure
• Knowledge of and ability to work to key policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated

Desirable

• Good organisational skills
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Effectively utilise resources
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Competent in the use of MS Office and Outlook

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Woolstone Medical Centre
Address: Woolstone Road, London, SE23 2SG, United Kingdom
Employer's website: https://woolstonemedicalcentre.co.uk/

For questions about the job, contact:
Practice Manager, Stuart Hall, submit_via_nhs_Jobs_only@nhs.net

Supporting links
Woolstone Medical Centre Website
Google Maps and Reviews for Woolstone Medical Centre
Woolstone Medical Centre WhatsApp channel for patients

Woolstone Medical Centre's privacy notice (opens in a new tab)