Job summary
If we receive a large volume of applications, we reserve the right to close this vacancy early.

Make a difference when it matters most

Are you passionate about helping people remain safe and independent in their own homes? Do you thrive in a fast-paced environment where quick thinking, compassionate care, and teamwork make a real difference?

We are looking for a motivated and compassionate Community Support Worker to join our falls response service, within the Urgent Community Response Team. The successful candidate will respond to adults who have experienced a fall within the community, providing timely assessment, support, and intervention to help avoid unnecessary hospital admissions and promote recovery at home.

When you're not out supporting our patients, you will be in the Single Point of Access HUB as part of the call handling team, you will be answering the phones, taking referrals from member of the public and healthcare professionals and supporting the wider teams.

The Community Referral Hub will soon be operating 24/7, 7 days a week, 365 days a year. Due to the role requirements, you ideally need to be able to work 12 hour shifts and be able to work 1 weekend a month. This role will involve working rotational day and night shifts.

Flexibility is a vital part of this role to support service needs such as annual leave, sickness or service pressure. Flexibility goes both way, we offer a range of flexibility to support you. This can be discussed at interview.

Main duties of the job
Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.

• Assess the patients home to ensure that they are not injured and it is safe for you to assist
• Support the patient in regaining an upright position, with the support of a multitude of equipment
• Support the patient with any basic care requirements
• Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
• Complete the IStumble evaluation form using our EMIS system for the patient
• Complete the patient referral in its entirety
• Complete any onwards referrals for the patient
• Add any follow up calls & complete when necessary
• Be part of the whole CRH Team
• Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system
• Being able to multi-task and using an array of different systems
• Using a computer will be a big part of your role
• Being able to either touch type or type confidently at a steady speed
• Understanding that you are part of a much wider team
• Being adaptive and moving quickly with new processes that are implemented
• Having a positive and a can do attitude, especially when face to face with the patients.
• Friendly and confident telephone manner

About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Details
Date posted: 25 September 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year pa pro rata
Contract: Permanent
Working pattern: Full-time, Part-time, Job share, Flexible working, Compressed hours
Reference number: 229-IC-8229130-A
Job locations: Nelson House, Whitecross Road, Hereford, HR4 0BG, United Kingdom

Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification
Education & Qualifications
Essential

• CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
• Experience of working in a Health/Social Care/related environment
• Experience of working in a community setting

Desirable

• Care certificate
• Manual handling

Skills, Knowledge & Abilities
Essential

• Awareness of Health and Safety and Manual Handling requirements
• Good communication skills.
• Experience of and ability to use IT programmes,
• including Microsoft Office products
• Being able to multi task effectively
• Experience of being able to prioritise tasks

Desirable

• Supporting patients with onwards referrals

Experience
Essential

• Awareness of Health and Safety and Manual Handling requirements
• Experience of working in a Health/Social Care/ related environment
• Experience of speaking to a range of healthcare providers
• Confidence with using a computer and a multitude of systems

Desirable

• Experience of working in a community setting

Other Factors
Essential

• Ability to fulfil the travel requirements of post

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Wye Valley NHS Trust
Address: Nelson House, Whitecross Road, Hereford, HR4 0BG, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Administration Manager
Kelly Woods
Kelly.Woods@wvt.nhs.uk
01432808755

Supporting documents
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