Job summary
Are you an experienced registered clinician looking for a role where your judgement, leadership and decision-making can directly influence patient safety across Yorkshire?

Yorkshire Ambulance Service NHS Trust are looking for talented Clinical Navigators to join our Emergency Operations Centre team, based at either Wakefield or York.

Working at the heart of our 999 operations, you will provide clinical oversight and support to incidents within a defined area, helping to ensure that waiting patients receive the right care, in the right place, at the right time.

This may involve working in either an upstream or downstream Clinical Navigator position, using your clinical expertise to assess risk, support dispatch decision-making and identify the most appropriate response for each patient.

Our Emergency Operations Centres at Wakefield and York are central to the delivery of emergency and urgent care across Yorkshire and the Humber. We have invested significantly in our EOC services and are continuing to develop new ways of working that align with the wider healthcare economy.

This is an exciting opportunity to be part of a clinically focused EOC environment where your expertise will help shape safe, effective and patient-centred care. You will be joining a team that values compassion, innovation, professional judgement and a One Team approach.

Main duties of the job
Clinical Navigators play a vital role in maintaining the safety of patients who are waiting for an ambulance response. The role involves using a range of approaches depending on the operational context at the time, balancing individual patient need with wider service demand and available resources.

This may include contacting patients or their representatives by telephone or video link, reviewing the order of waiting incidents, requesting further clinical assessment, utilising alternative providers or specialist resources, and identifying where a patient may benefit from a different response rather than a double-crewed ambulance. All decisions are made within agreed policies and Standard Operating Procedures, supported by clinical guidelines and decision-support tools where required.

As a clinical specialist working alongside the dispatch team, the Clinical Navigator helps to balance the needs of individual patients with the requirement to maintain an effective response across the wider geographical area. At times of high demand, sound clinical decision-making, resource prioritisation and risk management are essential to maximising patient safety.

A key part of the role is acting as a point of contact for partner agencies, developing and maintaining strong working relationships that support safe, joined-up care for patients.

About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working.

Benefits

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce

Apply now if you are ready to use your clinical expertise in a role where every decision matters and where your contribution can make a real difference to patients waiting for care across Yorkshire.

Job description
Job responsibilities
We are looking for innovative and ambitious clinicians who are committed to clinical excellence, continuous professional development and high-quality patient care. You will be confident making complex clinical decisions, able to communicate clearly with EOC and operational colleagues, and comfortable working in a fast-paced environment where priorities can change quickly.

To be successful in this role, you must be a registered healthcare professional, such as a Registered Nurse or Paramedic, with current NMC (RN1 Adult) or HCPC registration as appropriate. Applicants must also have substantial recent experience working within urgent and emergency care settings.

You will bring the clinical confidence and judgement needed to support safe decision-making for patients, crews and colleagues across the wider urgent and emergency care system.

This role is offered on a full-time permanent basis. Secondment or rotational opportunities with operations may be considered. Part-time working may also be considered, although any reduction in hours or flexibility would need to be balanced against the operational constraints of the department.

Interviews will take place 30th July 2026. Unfortunately, no other dates are available.

If you are invited to interview for this position, part of your interview will include a scenario-based assessment.

Person Specification
Qualifications
Essential

• Registered Paramedic (HPC) with at least 3 years post registration experience or Registered Nurse (RN1) with 3 years post registration with a minimum of two years in a patient facing operational role
• Master's Level qualification (Level 7) or equivalent experience

Desirable

• Evidence of significant pre-hospital emergency care experience in an acute environment
• Mentoring qualification

Experience
Essential

• Experience of supporting staff in a clinical environment
• Evidence of a proactive approach to own CPD and development of professional practice

Desirable

• Experience of influencing guideline and policy development through feedback
• Experience of working within an EOC or another similar environment

Personal/Other
Essential

• Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
• Good interpersonal skills and able to develop effective working relationships and demonstrate professional credibility with colleagues

Skills
Essential

• Remote assessment skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

For questions about the job, contact:
RPC Recruitment
yas.rpcrecruitment@nhs.net

The closing date is 19 July 2026