Job summaryAre you looking to be part of an exciting team within the MHLD division? Are you driven to improve the care and experience of all age patients who access mental health services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's, first point of contact for patients accessing mental health services?
This is a pivotal role for individuals who access the Mental Health Single Point of Contact service, including individuals in distress, families/carers and professionals such as Police, GP's, A&E, WAST and Local Authority.
Using a recognised triage tool and compassionate focused interventions the post holder will assess the mental health needs of the individual using a range of communication methods adaptable to the needs of individuals, families/carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.
This role involves connecting individuals to the most appropriate mental health and well-being provision to meet their needs in a timely manner, including those with common mental health problems and those with more complex, acute and high-risk presentations. You will be required to liaise and communicate clinical information verbally and via technical links with health colleagues and partner organisations to ensure continuity of care for those accessing the service.
Main duties of the jobThis is an exciting role which requires you to work autonomously, providing high quality clinical triage and risk management using knowledge, skills, critical thinking and professional judgement, supported by clinical triage protocols/policies and support from Senior Practitioner colleagues where needed. As first point of contact you will provide advice, guidance and support to partner organisations and professionals such as Police, WAST, A&E, GP's and Local Authorities on mental health related issues.
We can offer you a very supportive working environment. We are passionate and committed to supporting our teams with continuous professional development and have an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Active participation in reviews, evaluations and self-reflection will be encouraged to ensure staff feel fully supported.
If you are looking for a new challenge role with variety, continuous support, and genuine job satisfaction, please get in touch with us. Informal visits (by appointment) are very welcome, come and see what our teams do and discuss how you can join us!
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
DetailsDate posted: 27 August 2026
Pay scheme: Agenda for change
Band: Band 5
Salary: £32,557 to £39,631 a year
per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 050-ACS727-0826
Job locations: Heddfan Unit, Wrexham Maelor Hospital, Croesnewydd Road, Wrexham, LL13 7TD, United Kingdom
Job responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Please note this advert may close early if sufficient applications are received.
Person SpecificationQualifications & KnowledgeEssential- Meets all essential criteria as per attached job description/person specification
Desirable- Meets all desirable criteria as per attached job description/person specification
ExperienceEssential- Meets all essential criteria as per attached job description/person specification
Desirable- Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer name: Betsi Cadwaladr University Health Board
Address: Heddfan Unit, Wrexham Maelor Hospital, Croesnewydd Road, Wrexham, LL13 7TD, United Kingdom
Employer's website: https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer contact detailsFor questions about the job, contact: Team Manager, Rebecca Sands, 03000847856
Supporting documentsPrivacy notice: Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)
