Job summary
The Quality and Patient Safety is responsible for ensuring that systems and processes are maintained in support of a systematic approach to reporting, assessment, investigation, analysis, evaluation and management of quality and patient safety throughout the Division.

This includes support to clinical management teams (Speciality Triumvirates) in the management of patient safety incidents / formal and informal complaints when they occur and identification and promotion of good practice in risk management and risk reduction to ensure shared learning. A key role is the provision of highly competent professional advice regarding the protection of patients, staff, and visitors where appropriate. Patients and their safety are at the centre of all that we do.

Main duties of the job
The Quality and Patient Safety is required to have a minimum of 2 years' experience working within a patient safety/ governance role, ideally within a clinical environment. The post holder will work closely with members of a specific Speciality Governance team/s within the Division, promoting the adverse incident policy and complaints procedure: monitoring compliance, and supporting the specialty governance teams in their day-to-day recording, management, investigation, follow up and learning from adverse incidents/ formal and informal complaints as well as risk management. The post holder will work with other team members in delivering appropriate training programmes for all groups of staff.

The post holder will be expected to demonstrate an enthusiastic approach and proactively contribute to service improvements. They will support the lead investigator of enhanced learning under the Patient Safety Incident Response Framework (PSIRF) and complaint responses. The post holder will produce a monthly quality and safety newsletter to feedback learning from incidents, best practice and highlight alerts or essential information which needs to be shared with clinical staff.

About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

• To support the Divisional Quality and Patient Safety Manager (Team Manager) in the design of systems and processes to ensure compliance with Care Quality Commission standards and collation of evidence as required, and the monitoring and delivery of Divisional action plans (e.g. setting up Board to Floor visits).
• Supported by the Team Manager assume responsibility for the systems of governance relating to complaints and patient experience, including the production of trend analysis and outcome reports for Divisional and Trust forums, for speciality groups. To play a key role in report writing to include providing qualitative and quantitative data on incidents, risks and complaints to the Speciality groups/ Division, liaising with the Team Manager.
• To play a key role in report writing to include providing qualitative and quantitative data on incidents, risks and complaints to the Speciality groups/ Division, liaising with the Team Manager.
• Provide expert advice to the Speciality groups/ Division to support the training and development of staff in the various services in the areas of risk, patient safety/quality and management, complaints, using the protocol adopted by the Trust in its Incident Management Policy.
• To actively promote the Trusts Incident Management Policy and procedures throughout the Division, as the basis for reporting and mitigating patient safety incidents.
• To play a key role in report writing to include providing qualitative and quantitative data on incidents, risks and complaints to the Speciality groups/ Division, liaising with the Team Manager.
• Provide expert advice to the Speciality groups/ Division to support the training and development of staff in the various services in the areas of risk, patient safety/quality and management, complaints, using the protocol adopted by the Trust in its Incident Management Policy. Training will also include delivery of Enhanced learning i.e. After Actions reviews (AARs), Multiprofessional Safety Reviews (MPSR) etc
• To actively promote the Trusts Incident Management Policy and procedures throughout the Division, as the basis for reporting and mitigating patient safety incidents.
• Provide expert advice/ support in relation to the management and investigation of complaints related to that area.
• To be a Datix key administrator and have systems in place to ensure tracking of clinical incidents.
• To be able to run ad hoc queries from Datix and deliver these in an appropriate format for users.
• To maintain Datix Dashboard for the Speciality groups/ division.
• Monitor incident and risk trends and report these to Divisional lead for patient safety and service leads.
• To support the Team manager to monitor and oversee the Datix risk entries and work to manage the Divisional and Departmental risk registers, including liaison with risk owners to ensure consistency of scoring and timely completion of reviews and actions on the risk register.
• Support the Team manger to prepare for any external accreditation with regard to Risk Management and improving Patient Safety.

Person Specification
Knowledge and Experience
Essential

• Minimum 2 years' experience in clinical practice or relevant equivalent experience
• Experience of working in mul-professional teams
• Experience of working on own initiative
• Knowledge of the Patient Safety Incident Response Framework (PSIRF)
• Experience of delivering After Action on reviews (AAR's) (E) and Mul professional Safety review (MPSR)

Skills and Abilities
Essential

• Awareness of pa ent safety issues within an acute care/ ter ary se ng
• Awareness of Clinical Governance and External Accreditation on Processes
• Ability to deal with difficult conversations with staff / patients/ relatives
• Experience of managing incident reporting systems /Datix
• Proven ability to work independently and as part of a team
• Experience of risk management

Desirable

• Excellent and proven presentation on and teaching skills
• Previous staff management experience
• Experience of risk management

Qualifications and Training
Essential

• Evidence of further Professional and/or Development
• Accreditation on with professional body
• Completed Health Education on England Level 1 Essentials of patient safety

Desirable

• Professional registration on/Degree or equivalent
• Completed Health Education England level 2 Patient Safety Access to practice

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Bristol NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce.