Job summary
We are seeking an enthusiastic, polite, confident, resilient and organised individual to join the ENT ODP Service as a Health Care Assistant band 2 or Clinical Support Worker band 3 (depending on experience) .

You will be expected to have good interpersonal and communication skills to deal with the numerous patients that visit outpatients on a daily basis.

Be able to work without constant direct supervision using initiative within the level of competence for the post.

Act as a role model at all times, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback.

The successful candidate will undertake a range of clinical duties to promote patient safety. Other duties include completing mandatory training.

Main duties of the job

• To provide a high standard of individualised compassionate care to patients, whilst maintaining at all times, their privacy and dignity.
• To assess patients using observations and relevant safety tools.
• To identify abnormal findings and to ensure appropriate escalation process takes place
• To use the computer systems to input patient care.
• To communicate to the patient and carers their OPD journey
• To work along side the nurses, AHP and doctors within scope of practice.
• General housekeeping on the unit.
• Admin work accordingly and when required.

About us
There is the expectation that you will be expected to work across the sites of Calderdale and Huddersfield NHS Foundation Trust on a regular basis.

Job responsibilities

• The post holder will work as part of the Outpatient Department at CRH, HRI and Acre
• To assist the multidisciplinary team to provide exemplary and compassionate care within the outpatient setting.
• To actively assist in the delivery of individual programmes of care under the direction of qualified staff and alone.
• To participate as an effective member of the team.
• To follow instructions and report any changes
• To proactively support the provisions of high standards of nursing care in the outpatient setting

For further information, please see the attached Job Description and Person Specification

Person Specification
QUALIFICATIONS/TRAINING
Essential

• English and Math GCSE grade 9-2 (A\*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
• Willingness to undertake any training or development relevant to the role
• Moving and Handling
• Infection Control
• Customer Care
• Competent / able to evidence the completion of Health Care Assistant core competencies

KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential

• Previous employment with a healthcare setting
• Insight into the roles of responsibilities of the post
• Demonstrate a commitment to a caring profession
• Understand the importance of record keeping
• Literacy Skills
• IT skills

Desirable

• Experience of record keeping

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential

• Ability to work as a team member
• Ability to work in a busy environment
• Able to use own initiative
• Aware of own limitations/ level of competence
• Good communication Skills

Desirable

• Plan delegated workload

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).