Care Plus Group
Service Manager - Cromwell Road Resource Centre

Closing date: 23 July 2026

Job summary
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Cromwell Road Resource Centre (CRRC) promotes, supports and improves the mental, physical and emotional well-being of individuals with Learning Disabilities, in order that they can participate in their communities and with their families, and enjoy the best life possible.

The aim of the service is to support individuals to remain living in their own homes. An effective service should aim to ensure that this group can participate in and help steer the services required, taking into account their specific needs. The service should also enable service users to make informed decisions and to facilitate access to services across the health, social and voluntary sectors.

The Service Manager is responsible for the day-to-day management issues, leadership and ongoing development of the CRRC, ensuring the delivery of safe, effective, high-quality and person-centred services for people with learning disabilities and associated complex needs. The Service Manager will have responsibility for the coordination and oversight of service provision across centre-based and community-based activity, ensuring that care and support is delivered in line with assessed need, agreed outcomes, organisational priorities and relevant statutory, regulatory and professional standards.

Main duties of the job
Role: Service Manager - Day Services
Location: Cromwell Road Resource Centre
Hours: 37.5 hrs per week, permanent
Salary: Range 7 £45,987 - £52,434 per annum

• You will support the Operational Manager to achieve strategic and service objectives for identified service area. Ensure delivery and ongoing monitoring of identified objectives.
• You will be responsible for the recruitment selection and employee relation matters including, conduct, capability and ill health, referring to the Operational Manager as appropriate.
• You will lead on risk management issues within the service area including advising on the development of complex risk assessment as required ensuring that community and centre based workplace environments are suitable. Liaise with CPGs Health and Safety Manager about wider health and safety issues.
• You will be responsible for management and co-ordination covering centre based curriculum, promoting community access and inclusion and individualised packages and complete Best Interest Assessments.
• You will work within Care Plus Groups health and safety at work regulations, the post holder will assess and record the safety and well-being of service users including following agreed risk management.
• You will have overall responsibility for reviewing and evaluating service policies, procedures and standard operating procedures. Ensure that Medication policies and procedures are met and reviewed in line with statutory guidance and best practice.

About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities.

We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Details
Date posted: 09 July 2026
Pay scheme: Other
Salary: £45,987 to £52,434 a year
Contract: Permanent
Working pattern: Full-time
Reference number: B9814-26-127
Job locations: Cromwell Road Day Centre, 402 Cromwell Road, Grimsby, DN31 2BN

Job description
The job description is attached as a separate document with the person specification. Please refer to this for more information before completing your application.

We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.

Person Specification
Qualifications
Essential

• Degree Level qualification: Registered Nurse/ AHP/ Social Worker
• Registered with a professional body
• Post Graduate Leadership & Management qualification
• Safe Handling of Medication Qualification

Desirable

• First Aid
• Signalong and Makaton

Skills and Knowledge
Essential

• Ability to lead and effectively manage a team
• Ability to liaise with external agencies on behalf of Care Plus Group
• Working knowledge of Mental Capacity and Liberty safeguards
• Working knowledge of Safeguarding agenda
• Demonstrate effective communication skills, both verbal and written
• Ability to use own initiative and decision making within remit of role
• Work towards positive outcomes for service users
• Ability to use a person-centred approach when planning, delivering and reviewing support to achieve positive outcomes for service users
• Ability to deal with emergency situations in a calm manner
• Ability to complete complex planning and prioritisation of own workload and that of the service
• Effective IT skills including the use of M365 applications, including but not limited to Excel, PowerPoint, Outlook and Word. Willingness to embrace digital development within the service
• Knowledge and understanding of confidentiality and GDPR
• Ability to write concise and accurate reports
• Ability to provide support, advice and guidance to others within the team

Other
Essential

• Ability to demonstrate commitment to CPG core values
• Ability to transport self, equipment and others across the area in accordance with the needs of the service
• Ability to work flexible working hours

Experience
Essential

• A minimum of 2 years experience in a supervisory/management position
• Experience of working within Learning Disability Services at a management level
• Experience of leading a team through change
• Experience of budget and financial management
• Experience of service review and development including Audit
• Experience of working in a multi-disciplinary team or in partnership with other disciplines

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Care Plus Group
Address: Cromwell Road Day Centre, 402 Cromwell Road, Grimsby, DN31 2BN, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Name: Natalie Oxley
Email: natalie.oxley@nhs.net
Phone: 07935000761