Job summary
The Urgent Care Team is a 24/7 service; providing a first point of contact and triage service, including telephone and face to face clinical assessment of patients and/or their carers/relatives, resulting in appropriate decision making and plan of care. The Team work closely with other disciplines including GPs, District Nurses, Mental Health Services, Adult Social Care, End of Life Care Services, Paramedics and other external providers.

The Triage Clinicians, as part of the Urgent Care Team, are a dynamic group of Nurses and Paramedics with a diverse range of experience and backgrounds, which responds to the unplanned needs of the patients in North East Lincolnshire.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job
Location: Westgate Park, Grimsby
Hours: 50 hours, full time/part time/flexible
You will be required to work a variety of shifts including evenings, weekends and Bank Holidays.

Salary: Range 5 £31,821 - £36,893 pro rata per annum

We are a friendly, supportive team of clinicians providing a Clinical Assessment Service to the residents and visitors to North East Lincolnshire. We play a pivotal role in the support of community healthcare and hospital avoidance. We are a unique service being able to provide a direct access point for both professionals and members of the public with all clinicians having an understanding of the area/services available and social/economic considerations ensuring a holistic approach is maintained. The service is proactive and works closely with other organisations to pilot new, innovative strategies.

By utilising agreed protocols and policies in conjunction with listening, questioning and probing skills you will support in planning individual patient care. You will complete clinical assessment of minor ailments through to life threatening emergencies and arrange appropriate and safe Ambulance and GP attendance, if required.

This is an exciting opportunity to join a diverse, dynamic, friendly team providing urgent care triage for patients in North East Lincolnshire.

About us
Care Plus Group (CPG) is an employee-owned Community Benefit Society dedicated to improving health, wellbeing and independence for the communities we serve. Providing a diverse range of services including community nursing, urgent care, primary care, rehabilitation, adult social care, learning disability, specialist support services, and event medical services, CPG supports people at every stage of their health and care journey. As a socially responsible organisation, we combine a commercially minded approach with a compassionate heart, ensuring we remain financially sustainable whilst always prioritising the needs of the people and communities who rely on us.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Person Specification
Essential:

• Ability to work evenings, weekends and bank holidays on a rota basis with a flexible and adaptive approach.
• Experience of multi-agency working
• Minimum of 1 year post registration experience with evidence of consolidation.
• 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration
• Ability to plan, deliver and evaluate programmes of care
• Ability to assimilate information quickly and effectively
• Ability to assess both health and social care needs of patients
• Empathetic and sensitive approach
• Ability to communicate sensitively and effectively with callers who may be emotional or who may have varying levels of communication skills
• Ability to deal effectively with situations which may be hostile or aggressive
• Knowledge of consent framework.
• Knowledge of current local and national clinical guidelines.
• Evidence of Professional Development
• Ability to effectively communicate with individuals/groups regarding difficult or complex matters
• Ability to work effectively as part of a team
• Demonstrates a professional approach at all times
• Proficient in accurate record keeping.
• Knowledge of Safeguarding Legislation and Procedures.
• Ability to work under pressure, displaying patience, tact and diplomacy.
• Ability to show commitment to Care Plus Group core values
• Proficient IT Skills

Desirable:

• Experience of working in Primary, Community or Urgent Care environment
• Post registration qualification desirable
• Ability to demonstrate innovative ways to achieve patient centred care
• Mentorship Qualification or Equivalent.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Contact: Clinical Assessment Service (CAS) Team Manager Anna Piggott, 01472256231

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