Clinical Support Assistant
Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Job summary
North Cumbria Crisis Team is looking for highly motivated Clinical Support Assistants to join our newly developed Crisis Service.

You will have the opportunity to base in Carlisle or Workington to deliver high quality care to our patients in the community across North Cumbria.

You will work as part of an MDT, complemented by Nurses, Occupational Therapists, Social Workers and medical staff.

If you have excellent communication skills, work well in a team and are committed to making a difference to our patients, then your characteristics are just what we are looking for.

Main duties of the job
To assist in the delivery of care to service users who have a variety of needs, diverse presentations and a range of mental health conditions, cognitive and/or learning disabilities under the direction of a registered practitioner. The overall responsibility for the service user remains, at all times with the registered practitioner.

To implement and evaluate care within a prescribed framework as a member of the care team ensuring that high quality, individualised care is delivered and that this promotes recovery and wellbeing and maximises independence.

To support the team in providing excellent and effective person centred care.

To provide compassionate care that is based on empathy, kindness, respect and dignity. To actively engage with supervision and appraisal process as identified in Trust policy.

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Details
Date posted: 27 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 263-CCG26-411-AD-A
Job locations: Carleton Clinic/Lillyhall Business Centre, Carlisle / Workington, CA1 3SX, United Kingdom

Person Specification
Knowledge and Experience

• Essential: Previous care experience
• Essential: Person centred care approach
• Essential: Understanding of mental health and/or learning disabilities needs
• Essential: Safeguarding knowledge
• Essential: Awareness of carer needs

Education and Qualification

• Essential: Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
• Essential: Knowledge of care related procedures, clinical observation, relevant legislation
• Desirable: Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Skills and Competencies

• Essential: Good interpersonal and communication skills
• Essential: Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
• Essential: Verbal and written communication skills
• Essential: Effective Time Management
• Desirable: Ability to prioritise tasks
• Desirable: Accurate record keeping skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Carleton Clinic/Lillyhall Business Centre, Carlisle / Workington, CA1 3SX, United Kingdom
Employer's website: https://www.cntw.nhs.uk/careers/

For questions about the job, contact:
Team Lead: Petra Gregson, Petra.Gregson@cntw.nhs.uk, 03001239015

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