Clinical Support Assistant
The closing date is 17 November 2026

Job summary
An exciting opportunity has arisen for a Band 3 Clinical Support Assistant to join the Newcastle/Gateshead Step Up Hub Team.

The successful candidate will work as part of a multidisciplinary team providing high-quality community mental health care and treatment.

In this role, you will assist in the delivery of care and treatment to service users with a wide range of needs, diverse presentations, and varying mental health conditions, under the direction and supervision of a registered practitioner.

The team comprises a well-established mix of professionals who work collaboratively to deliver personalised, recovery-focused care.

The post involves supporting clinical team members to deliver evidence-based interventions and promote effective partnership working across multi-agency services.

Our team was established to support individuals experiencing complex and enduring mental health difficulties, including psychosis, who may benefit from an intensive and assertive psychosocial approach. We work closely with service users to enhance engagement with care and treatment, manage risk, and reduce the likelihood of avoidable hospital admissions.

We are committed to promoting independence, developing daily living skills, and supporting individuals to achieve meaningful recovery and reintegration within their communities through a range of therapeutic and practical interventions.

Main duties of the job

• To assist in the delivery of care and treatment to service users with a range of mental health conditions, diverse presentations, and varying levels of need, under the direction and supervision of a registered practitioner.
• To implement and evaluate care within an agreed framework of practice as a member of the multidisciplinary team, ensuring the delivery of high-quality, person-centred care that promotes recovery, wellbeing, and maximises independence.
• To maintain accurate, timely, and comprehensive electronic health records relating to care and treatment interventions undertaken.
• To work collaboratively as a member of the team to provide effective, compassionate, and person-centred care.
• To provide care that is underpinned by empathy, kindness, dignity, and respect, promoting positive therapeutic relationships with service users and carers.
• To actively participate in clinical supervision, appraisal, mandatory training, and continuing professional development opportunities in accordance with Trust policy.

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details
Date posted: 03 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 263-CCG26-418-AD
Job locations: Silverdale, Newcastle upon Tyne, NE4 8RR, United Kingdom

Person Specification
Education and Qualification

• Essential: Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
• Essential: Knowledge of care related procedures, clinical observation, relevant legislation
• Desirable: Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Knowledge and Experience

• Essential: Previous care experience
• Essential: Person centred care approach
• Essential: Understanding of mental health and/or learning disabilities needs
• Essential: Safeguarding knowledge
• Essential: Awareness of carer needs

Skills and Competencies

• Essential: Good interpersonal and communication skills
• Essential: Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
• Essential: Verbal and written communication skills
• Essential: Effective Time Management
• Desirable: Ability to prioritise tasks
• Desirable: Accurate record keeping skills

Additional Requirements

• Essential: Ability to meet the mobility and geographical requirements of the post

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Employer's website: Apply through our website

For questions about the job, contact: Pathway Manager, Jade Hope, jade.hope@cntw.nhs.uk, 01912875060