Job summary
An exciting opportunity has arisen for a Band 3 Clinical Support Assistant to work alongside the Band 6 staff within the Behaviour Support Service, supporting them to deliver high-quality, person-centred care in the care home sector.

The Behaviour Support Service is an established and well-supported team that works across care homes in Newcastle and parts of North Tyneside. The team receives referrals for residents living in care homes where staff are struggling to meet their needs due to presentations of challenging or resistive behaviours. The successful candidate will work closely alongside experienced Band 6 practitioners and be supported through regular formal and informal supervision, reflective practice and close team working.

Main duties of the job
The role will involve carrying out observations within care homes, collating and evidencing the difficulties staff are experiencing in managing challenging behaviours. Other aspects of the role will include supporting the implementation of Newcastle Model intervention plans developed by the Band 6 staff member, feeding back what is working and if any difficulties. This will involve working alongside care home staff, coaching and modelling person-centred approaches, communication strategies and hands-on care, as well as providing practical support when staff are struggling with personal care interventions.

The post holder will also review care home documentation and behaviour charts. Review physical health, e.g. is there an infection present, this can impact on presentation and behaviours and provide feedback to the Band 6 staff member. The role will involve liaising with other professionals and family members as required.

This role requires excellent communication skills and the ability to maintain a high standard of documentation and record keeping.

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details
Date posted: 20 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 263-CCG26-393-HN
Job locations: St Nicholas Hospital, Newcastle upon Tyne, NE3 3XT, United Kingdom

Person Specification
Education and Qualification
Essential

• Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
• Knowledge of care related procedures, clinical observation, relevant legislation

Desirable

• Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Knowledge and Experience
Essential

• Previous care experience
• Person centred care approach
• Understanding of mental health and/or learning disabilities needs
• Safeguarding knowledge
• Awareness of carer needs

Skills and Competencies
Essential

• Good interpersonal and communication skills
• Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
• Verbal and written communication skills
• Effective Time Management

Desirable

• Ability to prioritise tasks
• Accurate record keeping skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Employer's website: https://www.cntw.nhs.uk/careers/

For questions about the job, contact:
Behaviour Support Service Lead, Karin Theresa Smith, karin.smith@cntw.nhs.uk, 01912468655

The closing date is 03 November 2026. Apply through our website.