Patient Experience & Clinical Safety Specialist #1201
Job location: Dougie Mac, Adult Hospice, Stoke-on-Trent (ST3 3NZ)
Advertised salary: £36,000 - £38,400 per annum actual salary
Contract: Fixed term for 18 months
Hours: 30 hours a week (9am - 5pm)
Closing date: Monday 30th November 2026

Are you passionate about fostering a 'just culture' and driving systems-level change to improve patient experience?

At Dougie Mac, we are committed to delivering the highest quality of patient care. We are seeking a dynamic and collaborative Patient Experience and Clinical Safety Specialist to work closely with our quality and compliance developer. This is a fixed term position for 18 months.

In this vital role, you will work interdependently to integrate learning, identify risks, and champion opportunities for lasting change. You will use your expertise in systems thinking and human factors to reshape how we approach patient safety, ensuring a fair, open, and learning-focused environment.

Key Responsibilities

• Lead & Support: Guide multi-professional responses to patient safety incidents, tailoring your approach to both new, under-recognised issues and long-term safety challenges.
• Embed Core Principles: Have oversight on patient safety processes by embedding systems thinking, human factors understanding, and PSIRF principles across all Dougie Mac functions.
• Drive Integration: Work closely with the wider quality team leads to ensure learning from patient care is fully integrated and escalated appropriately.
• Support and develop Patient Safety, Risk and Quality Improvement training to staff across the hospice.

What We Are Looking For

• Proven experience in patient safety, PSIRF framework or quality improvement.
• Excellent interpersonal skills with the ability to initiate, influence and grow relationships.
• Excellent communication skills with the ability to liaise across multi-professional teams.
• Strong analytical, report-writing, and presentation skills.
• Clinical Nursing NMC or GMC or AHP (HCPC) professional registration.

Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you will be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

Benefits

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice-paid Healthcare Cash Plan
• Competitive Pension Scheme
• DBS paid for by the hospice
• Learning & Development opportunities
• Free on-site parking

Join us and be part of a local charity that puts people at the heart of everything we do.

How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.

Contact: Emer Cunningham Mckenna, Medical Director
Telephone: 01782 344300

Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Our shortlisting process is based on the job description and person specification. In accordance with our safer recruitment policy CVs alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.