About EVERSANA
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

The Position
Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

Location: Home office based (Remote), United Kingdom.
Hours: Europe working hours between 8am-6pm CET Mon-Fri.

Essential Duties and Responsibilities

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints involving Quality Assurance and Regulatory Affairs.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing and on-call responsibilities on an as assigned basis.

Expectations of the Job

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Minimum Knowledge, Skills and Abilities

• Education: Pharmacy degree or equivalent (Pharma D / M Pharma / MSc. in Pharmacy preferred).
• Experience: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. Native German is required.
• Technology: Computer proficiency in Microsoft Word, Excel, and Medical Information Management Systems or Safety Databases.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients.