Job summaryDo you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
We have full-time fixed term position available. Working hours between Monday-Friday 8am-6:30pm.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
Main duties of the job- Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
- To use the e-Referral system for referrals to hospitals and other care providers.
- To scan and file all correspondence into patients medical records using the docman system.
- To triage all clinical correspondence and workflow necessary documents to clinicians.
- Code all relevant clinical information into patients medical records.
- To make, cancel and amend appointments.
- To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
- To process all insurance and solicitor reports in a timely manner.
- To process copies of medical requests for patients and insurance companies in a timely manner.
- To complete all tasks in workflow manager to include deductions, GP2GP etc.
- To efficiently deal with tasks from GPs, nurses and other staff.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
- To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
About usHill Top Surgery is run by Hope Citadel Healthcare.
Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.
More information on Hope Citadel Healthcare can be found on our website.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
Job responsibilities- Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
- To use the e-Referral system for referrals to hospitals and other care providers.
- To scan and file all correspondence into patients medical records using the docman system.
- To triage all clinical correspondence and workflow necessary documents to clinicians.
- Code all relevant clinical information into patients medical records.
- To make, cancel and amend appointments.
- To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
- To process all insurance and solicitor reports in a timely manner.
- To process copies of medical requests for patients and insurance companies in a timely manner.
- To complete all tasks in workflow manager to include deductions, GP2GP etc.
- To efficiently deal with tasks from GPs, nurses and other staff.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
- To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Person SpecificationQualificationsDesirableExperienceEssential- Experience of working within a primary care setting and team.
- Experience of handling patients queries in a calm and professional manner.
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer name: Hope Citadel Healthcare CIC
Address: Hill Top Surgery, Fircroft Road, Oldham, OL8 2QD, United Kingdom
Employer's website: http://www.hopecitadel.org.uk/ (Opens in a new tab)
Employer contact detailsFor questions about the job, contact: Senior Practice Manager, Amy Crompton, amycrompton@nhs.net
DetailsDate posted: 29 September 2026
Pay scheme: Other
Salary: £26,227 a year
Contract: Permanent
Working pattern: Full-time
Reference number: B0212-26-0046
Job locations: Hill Top Surgery, Fircroft Road, Oldham, OL8 2QD, United Kingdom
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
