ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job title - Product Quality Assistant
Location - Must be within a commutable distance to Gatwick, UK (fully office based, 5 days a week)
Fully sponsor dedicated

Working fully embedded within a growing program, you will be responsible for the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into Complaints Database, where required.

Key responsibilities

• Duplicate search to locate initial TC report
• Adding any additional information into case e.g. reporter full address
• Adding description of what products have been returned into case and coding batch number
• Identifying any reported Safety information and passing this onto Safety Team
• Labelling the returned products with Case Number
• Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
• Keeping a log of all requests for financial reimbursement from pharmacies
• Printing and sending results of investigation to customers
• Investigating and responding to any customer enquiries related to replacement / credit. For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised
• Ad-hoc tasks e.g. Filing/Archiving, printing of letters
• Filing and Archiving
• Complying with the clients SOPs

Your profile
Bachelor's degree in a scientific or healthcare-related field. Prior experience in a PV or Product Quality type role. Knowledge of clinical trial processes, regulations, and guidelines. Excellent organisational and communication skills. Ability to work collaboratively in a fast-paced environment with attention to detail. Right to work in the UK. Ability to commute to the office 1-2 times a week.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: Competitive base salary and performance related incentives; Health and wellbeing programmes including medical, dental, and vision coverage where applicable; Retirement and pension plans; Life assurance and disability coverage; Employee assistance programmes and wellbeing resources; Learning and development opportunities through structured training and career pathways. Benefits may vary depending on role and location.

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.