Job summary
Liaise internally with multidisciplinary team, senior members of staff, ward staff and Allied Health Professionals. Liaise externally with Social Services, Primary Care Services, General Practitioners, Housing, Homeless Persons Unit, Department of Health, Borders Agency and Office of the Public Guardian

Main duties of the job
Promote a smooth discharge process by concentrating on tasks which directly support and assist the multidisciplinary team with regards to safe and timely discharge of patients. This will include completing discharge planning documentation, communicating with external agencies such as Social Services, patient's families and carers, arranging appropriate transport and liaising with all members of the Multidisciplinary Team including occupational therapy, physiotherapy, Speech and Language Therapist, Dietitian, Clinical Psychologist and Doctor.

Where appropriate provide access to patient homes to outside agencies, accompany patients to their own homes, or accompany patients to appointments with outside agencies.

Monitor and chase multidisciplinary team members and external agencies to promote timely and safe discharge to provide optimum and appropriate bed usage and reduce length of stay, and in addition manage more complex discharge issues.

Take responsibility for the issue of Discharge Notifications to Social Services to ensure reimbursement guidelines are observed

About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Person Specification
Education/Qualification
Essential

• Excellent communication and documentation skills evidenced through supporting information
• Demonstrate ability to learn new skills e.g. evidence of previous study
• Educated to 'O'' Level Standard or equivalent

Desirable

• Experience of multi-sectoral work
• Previous in-depth experience of Cerner or patient administration system
• Experience of Continuing Personal developmen

Knowledge and Experience
Essential

• Able to create and maintain systems from which information can be produced
• Ability to write reports on discharge data and to communicate this information to all levels of clinical staff
• IT experience including extraction of data

Desirable

• Use of hospital IT systems such as Cerne
• Management of change (planning and implementation)
• Experience of staff management and proven leadership skills

Skills, Abilities and Attributes
Essential

• Able to communicate information using a variety of written and verbal communication skills
• Proactive at problem solving using knowledge, initiative and experience
• Ability to analyse data, to notice and report trends on current discharge position

Desirable

• Excellent Written communication (literacy and numeracy) skills in telephone negotiation, Customer care, report writing and implementation plans

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.