Job summary
NHFT provides integrated Healthcare services at HMP Lowdham Grange. Services include primary care, pharmacy, mental health, neurodiversity and substance misuse, working with our Partner Agencies to support the health of male patients.

To work as part of the Healthcare team, providing administrative support, ensuring safe working practices in a secure environment in accordance with the Trust and prison policies and procedures.

The post holder will work in close liaison with other disciplines in prison setting and with external agencies in arranging appointments to meet patient care.

The post holder will be fully integrated in a multi-disciplinary team.

The role will involve working at times without direct supervision, undertaking delegated tasks and reporting back to the line manager.

The post holder will actively participate in the ongoing development of positive working relationships with officers and staff throughout the prison.

Please note this post is subject to security vetting. To be considered for this post you will need to have continuously resided in the UK without any breaks for a minimum of 3 years prior to this application and be able to evidence your years of residency. Please note without sufficient evidence your application may not progress.

Main duties of the job

• Booking clinics and managing clinicians' ledgers
• SystmOne administration including workflow, tasks, pathology, links, registrations, deductions,
• SystmOne data quality checks.
• Maintaining local databases and S1 waiting lists
• Support the service in collating patient feedback, complaints and compliments
• Sending correspondence to patients under direction from clinical or leadership team
• Placing procurement requests required by the teams
• Taking minutes in clinical and operational meetings
• Handling of healthcare Subject Access Requests.
• Organising, booking and planning service wide and local team meetings
• Administration for Pharmacy Team
• Medication orders and stock management
• Filing prescriptions

About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification
Experience
Essential

• Experience of working in a patient facing admin role
• Excellent written & verbal communication skills
• Confident in Microsoft Office programmes, including Outlook, Word & Excel
• Experience of SystmOne clinical system

Desirable

• Experience with taking minutes
• Ability to work within a fast paced team/environment

Prison vetting
Essential

• The application includes evidence of the required years of UK residency to meet prison vetting standards

Knowledge
Essential

• Previous experience / knowledge of using electronic patient record systems (SystmOne)
• Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment.
• Flexible approach to the changing daily needs of the service

Desirable

• Experience working with those experiencing complex needs
• Experience of working within a multidisciplinary team
• Experience of working within a prison or secure setting

Experience
Essential

• Ability to respond to potentially challenging situations
• Ability to deal sensitively with patients and colleagues and maintain confidentiality and exercise judgement when dealing with sensitive issues

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Northamptonshire Healthcare Foundation Trust
Address: HMP Lowdham Grange, Lowdham, Nottingham, NG14 7DA, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Interim Head of Healthcare, Steve Mason, steve.mason@nhft.nhs.uk

Details
Date posted: 24 September 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 270-TH212-HMPLG-B
Job locations: HMP Lowdham Grange, Lowdham, Nottingham, NG14 7DA, United Kingdom

Supporting documents
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