Job Introduction
Job title: Healthcare Assistant (Fixed term- 12 months)
Location: Broad Oak Medical Practice
Salary: Up to £30,000 depending on experience
Hours: 30 hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Role Responsibility
As a valued member of the Operose Health team, your key duties will include:

• Assisting with patient duties as required and support other team members such as clinical and Nurse Lead with patient care.
• Supporting the Practice with duties related to CQC outcomes and ensuring compliance is maintained.
• You will be working with patients with long term conditions such as Diabetes etc. So must have experience in Phlebotomy.
• Provide clinical procedures such as new patient health checks, BMI, blood pressure, pulse and simple wound care.
• Completing administrative tasks such as new patient registrations, providing appropriate leaflets, stock control and ordering.

The Ideal Candidate
What we look for in new colleagues:

• Experience in a Primary Care setting and phlebotomy.
• Able to work within processes, procedures and maintain confidently and data security.
• Must be able to adapt with changing priorities and be personable, polite and patient with our patients.
• Must have basic PC skills such as Word, Excel and email.
• Ability to use own judgement and be aware of professional boundaries they are working to.

Package Description
How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About the Company
We provide local primary care, at scale

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.