Job summary
Chiltern House Medical Centre is seeking an experienced Senior Administrator to join the team on a permanent, full time basis. The post holder will support the day to day running of the practice, helping to ensure the smooth delivery of clinical, reception and administrative services while maintaining high standards of patient care.

The role involves supporting the practice leadership team, coordinating daily administrative workflows, assisting with reception and administrative functions, and ensuring effective communication and collaborative working across the surgery. The successful candidate will play an important role in supporting staff, maintaining efficient processes and contributing to continuous improvement across the practice.

The ideal candidate will have strong administrative experience within a GP surgery or primary care setting, with a good understanding of practice operations, patient services and administrative processes. Experience with EMIS is highly desirable. The role requires strong organisational and communication skills, a proactive approach and the ability to manage competing priorities effectively.

This is a permanent, full time position offering an excellent opportunity for an experienced administrator to develop their career within a busy GP practice and make a valuable contribution to the continued smooth running of Chiltern House Medical Centre.

Main duties of the job

• Oversee the day-to-day operations of the practice
• Lead and support the reception and administrative teams
• Ensure high standards of patient care, confidentiality, and service delivery
• Manage and optimize daily workflows using EMIS
• Work collaboratively with the practice leadership team to maintain operational continuity and efficiency
• Support staff performance, training, and effective team working
• Identify opportunities to improve processes and overall practice efficiency
• Assist with the implementation and monitoring of practice policies and procedures
• Respond to operational issues and ensure they are resolved promptly and effectively

About us
Chiltern House Medical Centre is a GP surgery providing high-quality, patient-centred primary care services to the local community. The practice is committed to delivering safe, efficient and accessible healthcare while maintaining a welcoming and supportive environment for both patients and staff. The team works collaboratively to ensure the smooth running of day-to-day services and to continuously improve the quality and efficiency of care provided.

Job responsibilities

• Support the day to day operations of the practice, working closely with the Business Manager and helping ensure staff meet their responsibilities. Support the supervision, induction, training, recruitment and absence management of reception and administrative staff.
• Support HR administration, ensuring compliance with practice policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave through TeamNet and supporting staff development.
• Support the management of the clinical system and IT processes, including user access and security for EMIS Web. Assist staff with searches, audits, templates and rotas, and help resolve local IT issues.
• Support governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella and waste management.
• Assist with premises and asset management, insurance reports, smart card sponsorship and PPG meetings. Liaise with external stakeholders and provide administrative support to the Business Manager when required.

No canvassing or recruitment agencies.

Qualifications
Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience
Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.