Job summary
We are looking for an enthusiastic and motivated Medical Secretary to join our admin team to provide support to the doctors and health professionals and Management Team. The post holder will need to be competent in audio typing and word processing and will require excellent communication skills.

The candidate would ideally be qualified or have some knowledge of being a medical secretary in a GP Surgery, but the practice would provide training to the right candidate.

Please note, role is 24 hours over 3 days

Tuesday, Thursday and Friday 08:30am-5pm

Main duties of the job

• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• Update SOPs as necessary
• Liaise with secondary and primary care colleagues with regards to waiting times and correspondence
• Prepare invoices for private work.
• Send death certificates/cremation paperwork to the coroners office/undertakers.
• To make appointments and bookings as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To provide flexible cover for members of the secretarial team during periods of sickness and annual leave
• To monitor Practice emails
• Liaise with PCSE
• To register permanent, temporary and deduct patients as required
• Apply Practice policies, standards, and guidance
• Participate in audit where appropriate
• And any other responsibilities that your line manager feels necessary to the role of medical secretary.
• Keep up to date with changes in referrals processes, limited clinical benefits, with regards to secondary and private care
• Action workflow and tasks
• Action workflow from our website
• To retrieve medical records and assist the completion of medical/insurance records.
• File patient records and correspondence in patient medical records

About us
Probus Surgery is a well-established Primary Care business offering NHS services to our local population, with a population of circa 9500 patients. Probus is our main surgery, with branch sites at The Merlin Centre and Tregony. Our clinical team consists of GPs, ACPs, ANP, Nurses, HCAs, Pharmacists, Dispensers, Receptionists and Admin.

Our Mission Statement:
To improve health, well-being, and lives of those we care for.

Location of Work
The applicant will be required to work at Probus.

Interviews
Interviews will be held on a regular basis until we find the right candidate. We reserve the right to close the job early.

Job responsibilities

• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• Update SOPs as necessary
• Liaise with secondary and primary care colleagues with regards to waiting times and correspondence
• Prepare invoices for private work.
• Send death certificates/cremation paperwork to the coroners office/undertakers.
• To make appointments and bookings as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To assist with the gathering of statistics and information when required.
• To provide flexible cover for members of the secretarial team during periods of sickness and annual leave
• To monitor Practice emails
• Liaise with PCSE
• To register permanent, temporary and deduct patients as required
• Apply Practice policies, standards, and guidance
• Participate in audit where appropriate
• To arrange TOPs
• And any other responsibilities that your line manager feels necessary to the role of medical secretary.
• Keep up to date with changes in referrals processes, limited clinical benefits, with regards to secondary and private care
• Action workflow and tasks
• Action workflow from our website
• To retrieve medical records and assist the completion of medical/insurance records.
• File patient records and correspondence in patient medical records
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To maintain the computer clinic system in an accurate and secure manner
• Fulfil a proactive role towards the management of risks in all areas of the practice. This will include risk assessments of situations, taking appropriate action and reporting all incidents, near misses and hazards.
• All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment.
• All employees are required to maintain the confidentiality of the public and members of staff in accordance with the Practice policies.
• Keep up to date with changes in clinical processes and new services.
• Promote your own continuing professional development.
• Participate in annual appraisals.

Person Specification
Experience
Essential

• Experience working as a Medical Secretary

Desirable

• Experience of working within a GP practice

Qualifications
Essential

• Educated to GCSE level or equivalent

Desirable

• AMSPAR medical secretarial or equivalent qualification
• RSA stage 2 typing plus audio typing and text processing or equivalent qualification
• Knowledge of SystmOne clinical system

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name
Probus Surgery

Address
Tregony Road
Probus
Truro
Cornwall
TR2 4JZ
United Kingdom

Employer's website
https://www.probussurgicalcentre.co.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact:
Senior Manager
Kim Prowse
kim.prowse@nhs.net
07841667599

Details
Date posted
25 September 2026

Pay scheme
Other

Salary
Depending on experience

Contract
Permanent

Working pattern
Full-time,
Part-time

Reference number
A0022-26-0004

Job locations
Tregony Road
Probus
Truro
Cornwall
TR2 4JZ
United Kingdom

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Probus Surgery's privacy notice (opens in a new tab)

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