Job summary
We are recruiting a dynamic, methodical, forward thinking secretary ideally Full time but may consider part time (Over 5 days) to help assist our clinical team with managing our referral processes.

Main duties of the job

• Typing letters/reports and associated documentation as required by Partners/Clinical Directors
• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently
• Maintain an accurate referrals database mainly for TWR
• Process referrals via ERS and email - make sure to keep up to date with any changes
• Process advice & guidance requests
• Scanning of patient-related documentation and attaching scanned documents to patients healthcare records
• Input data into patients healthcare records as necessary
• Assist with training of new staff
• Ad-hoc duties when required by Management/Partners
• Manage all administrative queries as requested
• Support all clinical staff with general administrative tasks when needed
• Manage Practice email account

About us
We are busy Practice of 18,500 patients situated in Raynes Park, with great transport links. We form part of West Merton PCN serving a local population of roughly 33,000 patients.

Job responsibilities
Lambton Road Medical Practice would like to employ an enthusiastic and motivated individual to join our multi-disciplinary team to provide a range of professional and first-rate support services to both our patients and Clinical Team. The role will mainly be focused on managing and monitoring Referrals, supporting Clinicians. The ideal candidate must possess excellent communication skills, as well as ability to work autonomously within a fast-paced environment. The Medical Secretary must also have knowledge of medical terminology and be familiar with computer systems and software commonly used in healthcare settings.

Key Competencies:
Main responsibilities will be including, but no limited to:

• Typing letters/reports and associated documentation as required by Partners/Clinical Director
• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently
• Maintain an accurate referrals database mainly for TWR
• Process referrals via ERS and email - make sure to keep up to date with any changes
• Process advice & guidance requests
• Scanning of patient-related documentation and attaching scanned documents to patients healthcare records
• Input data into patients healthcare records as necessary
• Assist with training of new staff
• Ad-hoc duties when required by Management/Partners
• Manage all administrative queries as requested
• Support all clinical staff with general administrative tasks when needed
• Cover Practice email account

Person Specification
knowledge & skills
Essential

• Requirements and skills:
• Excellent written and verbal skills
• Calm and personable manner
• Be computer literate with ability to pick up systems quickly
• Excellent attention to details
• Ability to work effectively in a hectic environment
• Be confident and comfortable to work with multiple patients and clinicians on a daily basis
• Previous secretary experience is in Primary Care.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Lambton Road Medical Practice
Address: First Floor, 1 Lambton Road, Raynes Park, London, SW20 0LW, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Practice Manager
Laura Bourne
laura.jenkins2@nhs.net
02038835900

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.