Job summary

***INTERNAL APPLICANTS ONLY***

We are excited to advertise an opportunity to join our General Surgery Secretarial Team. This is a varied and rewarding role, providing the opportunity to manage clinics and inpatient waiting lists, act as a primary contact for patients, prioritise theatre cases and support the effective management of patient pathways. You will also act as PA for designated Consultants, liaise with patients, GPs and NHS colleagues, manage correspondence and investigations, and organise, prioritise and manage a high workload under pressure and without supervision. If you are organised, motivated and able to work effectively as part of a busy team, we would love to hear from you.

Main duties of the job

• To manage all clinics and inpatient waiting lists for designated Consultant(s), arranging TCIs using EPR and other relevant systems.
• To be the primary contact for patients under designated Consultant(s), providing reassurance, information or advice appropriately.
• To prioritise theatre cases and select appropriate cases for the theatre time schedule to ensure maximum theatre capacity utilisation.
• To arrange admissions in line with the Trust's waiting list management protocol and Department of Health Referral to Treatment waiting times.
• To routinely validate Consultant(s) waiting list and ensure booking of patients in chronological order.
• To ensure that all patient reports and investigation results are brought to the attention of the Consultant.
• To act as PA for designated Consultant(s), managing administration / PA typing and organising office procedures.
• To sign correspondence on behalf of Consultant and initiate response to correspondence on behalf of the unit.
• To ensure patient investigations/results are actioned and discharge letters are sent to GPs.
• To 'buddy' with Medical Secretaries and Assistant Medical Secretaries for effective cross-cover.
• To organise, prioritise and manage a high workload under pressure and without supervision.
• To provide departmental cover and attend departmental meetings.
• To use the required electronic systems for correspondence, recording, retrieval and maintenance of information.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Details

Date posted
22 September 2026

Pay scheme
Agenda for change

Band
Band 4

Salary
£28,392 to £31,157 a year
per annum

Contract
Permanent

Working pattern
Full-time

Reference number
229-SUR-8290021 (INTERNAL

Job locations
Hereford County Hospital
Hereford
HR1 2ER
United Kingdom

Job description

Job responsibilities
To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Job responsibilities
To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Person Specification

Education & Qualifications

Essential

• GCSE in English and Mathematics or equivalent

Skills, Knowledge & Abilities

Essential

• Ability to work on own initiative without close supervision and prioritise and own workload
• Professional approach to work and colleagues and able to work as part of a team
• Ability to deal with situations tactfully

Desirable

• Medical Terminology

Experience

Desirable

• Previous NHS/healthcare experience
• Previous secretarial experience or equivalent
• Diary Management

Person Specification

Education & Qualifications

Essential

• GCSE in English and Mathematics or equivalent

Skills, Knowledge & Abilities

Essential

• Ability to work on own initiative without close supervision and prioritise and own workload
• Professional approach to work and colleagues and able to work as part of a team
• Ability to deal with situations tactfully

Desirable

• Medical Terminology

Experience

Desirable

• Previous NHS/healthcare experience
• Previous secretarial experience or equivalent
• Diary Management

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Wye Valley NHS Trust

Address
Hereford County Hospital
Hereford
HR1 2ER
United Kingdom

Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Employer details

Employer name
Wye Valley NHS Trust

Address
Hereford County Hospital
Hereford
HR1 2ER
United Kingdom

Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:
Administration Manager
Devun Rosser
devun.rosser@wvt.nhs.uk
01432262045

Details

Date posted
22 September 2026

Pay scheme
Agenda for change

Band
Band 4

Salary
£28,392 to £31,157 a year
per annum

Contract
Permanent

Working pattern
Full-time

Reference number
229-SUR-8290021 (INTERNAL

Job locations
Hereford County Hospital
Hereford
HR1 2ER
United Kingdom

Supporting documents

Privacy notice
Wye Valley NHS Trust's privacy notice (opens in a new tab)