Job summary
We are looking to recruit friendly and enthusiastic Administrator and Care Coordinator to join our busy GP Practice based in Swindon.

The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential.

This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.

In return we offer investment in staff training and support with career development.

Main duties of the job
The role is for someone to join the admin team with tasks such as referrals, medical reports, coding, safeguarding etc. and to manage the practice recall system to contact patients to arrange long term condition monitoring, health checks and reviews.

About us
Ridgeway View Family Practice is a ~15,000 patient, busy General Practice surgery based across two sites in Wroughton and Chiseldon.

We are part of Brunel Healthcare Group (Brunel PCN 1) working together with other practices across Swindon to achieve best practice outcomes and economy of scale working. Examples of this are the former STEAM vaccination centre and our current joint Saturday Extended Access clinic.

We have a strong team of nurses, ACPs, Paramedic, Clinical Pharmacists, Social Prescriber and Patient Care Coordinators.

We are fully embracing digital technologies and we buy in to services which cover our Extended Access requirement and offer our patients more accessibility. There is no working outside of core hours expected.

Brunel PCN 1 is one of the first "Approved Learning Organisations" in the area and as such as embrace learning and development within our practice and we enjoy hosting GP Registrars as well as Medical and Nursing students.

We prioritise work / life balance and work hard to maintain a calm, happy and supportive workplace.

Job responsibilities
Key Responsibilities:

• Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
• Filing and pulling medical records
• Operate surgery computer and telephone system
• Action patient referrals
• Liaise with hospital departments and other care providers regarding patients
• Document coding
• Actioning practice emails
• Safeguarding administration
• Medical reports and private letter request processing
• Manage and maintain the practice recall and reminder systems.
• Contact patients via SMS, telephone, letter, email, or other approved methods to arrange appointments.
• Work closely with GPs, nurses, healthcare assistants, and administrative teams to coordinate clinics and appointments.
• Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements.
• Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Person Specification
Experience
Desirable

• Experience of working in primary care or a GP practice
• System One Experience

Interpersonal skills
Essential

• Friendly nature with excellent people skills
• Ability to work as part of a team
• Positive outlook and a calm demeanor when things get busy
• Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Ridgeway View Family Practice
Address: Wroughton Health Centre, Barrett Way, Wroughton, Wiltshire, SN4 9LW, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Patient Services Manager, Bethany Jones, bethany.jones53@nhs.net, 01793812221

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