Job summary
We have an exciting opportunity to join our administrative team. The job involves working as part of a team to provide administrative support to help coordinate the care for house bound patients and patients resident in care homes.

You will also contribute towards the creation and maintenance of the care plans. The successful applicant will be computer literate and be able to demonstrate accuracy and attention to detail in their work. The successful candidate must be able to use their initiative and organise their own workload. Multi tasking will be a key part of this role.

Working Hours are
Monday 08:30-15:30
Tuesday 08:30-15:30
Wednesday 08:30-15:30
Thursday 08:30-15:30
Friday 08:30-15:30

The hours can also be condensed in to a 4 day working week if preferred

28.75 hours per week M-F

Main duties of the job

• Working as part of the Care Coordinator team to provide a single point of contact for all the Kettering Care homes for all non-urgent requests: dedicated phone line, nhs.net email address, Microsoft Teams.
• Proactively contact all the care homes at least weekly to discuss patient related concerns.
• Navigate the non-urgent requests and the patient related concerns to the most appropriate service or clinician.
• Contribute towards the creation and maintenance of the advanced care plans.
• Ensure all information about the patient is updated using appropriate ARDENs templates and associated read codes.
• Support alignment of care home to practices, including registration, updating care plans and liaising with clinical pharmacist to ensure medications are updated.
• Maintain and update records of all patients in care homes who have been admitted to secondary care.
• Coordinate MDTs with the practice GP and community teams.

About us
Weavers Medical is a large GP practice looking after 19,300 patients. We have a team of 18 GPs and a nursing/HC team of 14.

The care coordinator team will help to coordinate the care of housebound and frail patients across 4 practices within the Red Kite Primary Care Network (PCN).

Working from home may sometimes be required.

Job responsibilities
WEAVERS MEDICAL
Job Description
Title: Care Coordinator
Responsible to: Practice Manager
Location: Weavers Medical
Hours: 25-30hpw

Main Purpose:

• To provide coordinated care for all patients resident in care homes.
• To maintain patient electronic records for clerical reasons, the Quality and Outcomes Framework and for medical care. The records must be accurate and contemporaneous.

Key Tasks

• Working as part of the Care Coordinator team to provide a single point of contact for all the Kettering Care homes for all non-urgent requests: dedicated phone line, nhs.net email address, Microsoft Teams.
• Proactively contact all the care homes at least weekly to discuss patient related concerns.
• Navigate the non-urgent requests and the patient related concerns to the most appropriate service or clinician.
• Contribute towards the creation and maintenance of the advanced care plans (including when appropriate frailty score, GSF level, date of last SMR, etc).
• Ensure all information about the patient is updated using appropriate ARDENs templates and associated read codes.
• Support alignment of care home to practices, including registration, updating care plans and liaising with clinical pharmacist to ensure medications are updated.
• Maintain and update records of all patients in care homes who have been admitted to secondary care (date admission discharge, reason for admission, post discharge contact).
• Coordinate MDTs with the practice GP and community teams.
• Manage and prioritise workload on a daily basis and dealing with the competing demands of the care coordinator role.

Other Admin tasks

• Attend regular team meetings.
• Take part in any training as required from time to time.
• Work to the schedule as set by the line manager and report any backlogs of work.
• Any other duties considered relevant to the post.

Health & Safety & Fire Safety

• The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.
• The post holder will adhere to the Prospect House Fire Strategy.

Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicative effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification
Experience
Essential

• Task orientated
• Accuracy in all work

Desirable

• Experience of inputting data onto a computer system
• Customer service/patient facing background

Innate Abilities
Essential

• Logical
• Attention to detail
• Ability to learn new skills quickly

Desirable

• Ability to "up the pace" when necessary
• To recognise workload priorities and communicate any problems to the supervisor
• Ability to question correctly

Motivation
Essential

• Desire to learn new skills
• To work with minimal supervision
• To work to deadlines
• Ability to work in a team

Desirable

• Experience of organising own work to achieve best outcome

Adjustments/attitude
Essential

• Understands the need for confidentiality
• Caring

Desirable

• Flexible and adaptable

Physical make up
Essential

• Smart and professional
• Ability to use VDU and telephone with headset throughout she shift

Other
Essential

• Able to travel to/from work for the hours required.
• No questionable sickness record

Desirable

• Flexible over hours on an occasional basis.

Qualifications
Essential

• Acceptable basic GCSE's (C or above in Maths and English GCSE or equivalent)
• Good English written and spoken
• Computer Literate
• Excellent communication skills
• Medical Terminology & or clinical background

Desirable

• Microsoft office including e mail

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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