Job summaryThis is an exciting opportunity to lead a busy, forward-thinking dispensary service delivering safe, efficient and patient-centred care. As Dispensary Manager, you will play a key role in ensuring the smooth running of operations, maintaining high standards of safety, quality & performance, and driving continuous improvement to meet the needs of patients and clinical teams.
At the RUH, there is a strong commitment to being a supportive, inclusive place to work. Flexible working and wellbeing are actively promoted, recognising that people have important commitments outside of work. The aim is to create an environment where colleagues feel respected, valued and able to thrive.
The successful candidate will demonstrate empathy, resilience and emotional intelligence, with the ability to support and develop a diverse team and foster a positive, psychologically safe culture.
A strong focus on systems, processes and continuous improvement is essential. The role involves balancing competing demands in a fast-paced environment while maintaining focus on patient safety, service efficiency and team wellbeing.
The post holder will build effective relationships across pharmacy and the wider multidisciplinary team, role modelling professionalism, kindness and accountability.
Applications are welcomed from individuals who care about people, take pride in high-quality processes, and want to work in a kind, flexible and high-performing team.
Main duties of the jobThese are the main aspects of the job - please see the attached Job Description & Person Specification for more information.
- Providing an Effective Pharmacy Dispensary Service
- Managing Staff within the Dispensary Services
- Ensuring Safe Systems of Work & Monitoring (KPIs)
- Developing Skills, Training and Competencies of Staff
- Deputising for the Lead Pharmacy Technician - Operations
About usWe are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job responsibilitiesSummary To provide an effective, efficient and patient-centred pharmacy service in accordance with current legislation, accepted professional and ethical standards and clinical requirements. To be responsible for the RUH Pharmacy Dispensary services, including leading and motivating staff, providing excellent managerial leadership to ensure that the Pharmacy Dispensary provides the expected level of service to both the RUH site, Community Hospitals and other Care Providers. To ensure safe systems of work at all times, continually monitoring Key Performance Indicators (KPIs) and dynamically managing and developing the Dispensary service provision, implementing LEAN principals and best practice, in order to address the increasing demands of the service. Assess and develop the skills, training and competencies of all grades of staff working within the Dispensary and be responsible for the co-ordination of appropriate training (including student pharmacy technicians) alongside the Lead Pharmacy Technician for Learning & Development. To attend internal and external meetings and deputise for the Lead Pharmacy Technician Operations as required.
Qualifications and TrainingEssential- Qualifications and Training
Desirable- Qualifications and Training
Knowledge and ExperienceEssentialDesirableValuesEssentialDesirableSpecific skillsEssentialDesirableThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.Applicants must have current UK professional registration. For further information please see NHS Careers website. 
