Job summaryMake a Difference When It Matters MostEvery day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.
We're looking for experienced and compassionate
Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as
999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.
As part of a dynamic multidisciplinary team, you will:
- Monitor live 999 calls handled by Emergency Call Takers (ECTs)
- Provide clinical oversight to ensure safe and appropriate patient outcomes
- Use your expertise to make real-time, dynamic clinical assessments
- Apply evidence-based decision-making supported by advanced clinical software
This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.
If you're looking for a role where your experience truly makes an impact--this is it.
Please note that courses are scheduled to run monthly from November 2026.
Main duties of the job- Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
- Assess incoming symptom-based calls and determine urgency and priority.
- Provide evidence-based clinical advice and support onward referral within the NHS.
- Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
- Contribute to achieving national ambulance standards and local performance targets.
- Participate in team meetings and work with managers to maintain strong performance.
- Engage in monthly call audits and ongoing self-reflection.
About usAt South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.
Our values of
Caring, Professional and Honest guide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.
We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,
Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.
SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.
Join SCAS and help us deliver exceptional care when it matters most.
DetailsDate posted: 04 September 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year pro rata per annum
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 195-26-9CAS-CSM-H-NIGHTS
Job locations: Southern House, Sparrowgrove, Otterbourne, Otterbourne, SO21 2RU, United Kingdom
Job responsibilitiesThe Recruitment ProcessThe recruitment process consists of 2 stages. Candidates successful at each stage will progress to the next stage.
- Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
- Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career.
Please see Job Description and Person Specification for full details on this role.
QualificationsEssential- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
Desirable- Recognised mentorship qualification and experience
KnowledgeEssential- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
- Triaging
Desirable- Telephone triage experience
- Experience of supporting others in clinical practice
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Applicants must have current UK professional registration. 
