Job summary
The Urgent Treatment Centre is seeking enthusiastic and hardworking Clinical Support Worker's Higher Level to join our team.

Our UTC is busy and dynamic with over 100 patients a day attending for treatment.

Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat.

Main duties of the job
Previous experience is working within in a Health Care setting is essential and full orientation and training will be given.

The appointed candidate must successfully undertake a pre-employment Medical and have DBS disclosure details available prior to starting work.

Please see job description for more details

About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Details
Date posted: 03 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum (pro rata)
Contract: Permanent
Working pattern: Full-time
Reference number: 328-GEM-8193991-A
Job locations: The Friarage Hospital, Bullamoor Road, Northallerton, DL6 1JG, United Kingdom

Person Specification
Knowledge & Skills
Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records & other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Working knowledge of legislation underpinning care provision.
• Ability to demonstrate the importance of holistic person-centred care & related procedures.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Attention to detail.
• Insight into behaviours and skills of a carer and the need for effective teamwork.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Qualifications & Training
Essential

• Numeracy and Literacy Level 2 or Maths & English (English Language or English Literature) GCSE A-C/4-9 or oMaths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
• Care certificate (if you don't hold this certificate, you would be expected to complete this during your first 6 months of employment)
• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or o Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Experience
Essential

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalation of changes or findings.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: South Tees Hospitals NHS Foundation Trust
Address: The Friarage Hospital, Bullamoor Road, Northallerton, DL6 1JG, United Kingdom
Employer's website: https://www.southtees.nhs.uk/

Employer contact details
For questions about the job, contact: Urgent Treatment Centre Manager, Geri Wilson, geraldine.wilson2@nhs.net, 01609763339

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