Job summary
Symphony Healthcare Services are recruiting for Healthcare Assistants to be based at our Symphony North practices (Burnham on Sea, Berrow & Highbridge Medical Centres) and Burnham on Sea War Memorial Hospital (MIU) in Somerset, with the flexibility to work full or part time covering the hours of 08:00 to 20:00.

You'll be a confident, able to independently support and manage patients, while working collaboratively with our multidisciplinary teams to deliver safe, patient focused care.

We have various hours vacant - so full-time, part time and job share opportunities will be considered - please state your preference in your application.

This vacancy will close at midnight on 11th October 2026.

Main duties of the job
Working under the supervision of the Nurse Manager and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

The post-holder will also work within the Minor Injuries Unit, supporting the Emergency Care Practitioner and Primary Care Practitioner in the assessment and management of patients presenting with minor injuries and urgent primary care needs. The Healthcare Assistant will assist with clinical observations, wound care, patient preparation and general support to ensure safe, effective and timely patient care in accordance with practice protocols and scope of practice.

About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.

Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).

Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.

Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).

We look forward to hearing from you and receiving your application.

Job responsibilities

• New patient health checks BMI, Urinalysis
• ECG recording
• INR monitoring
• To undertake Doppler testing
• Blood Pressure Monitoring following practice hypertension guidelines, issue HBPM in accordance with practice policy
• Phlebotomy including perform annual blood tests, BP, BMI, ACR as requested for patients with chronic diseases
• Urinalysis MSU, ACR in accordance with practice policy
• Wound Care suture removal in accordance with practice policy, following training
• Weight Management
• Chaperoning duties
• Processing and management of laboratory samples requested by GPs/Nurse
• Administer influenza vaccines according to PSD, following training
• Administer B12 injections according to PSD
• To undertake Spirometry for GP to interpret results
• Support the Emergency Care Practitioner and Primary Care Practitioner in the Minor Injuries Unit, assisting in the assessment and management of patients presenting with minor injuries in accordance with training and practice protocols
• Assist with the management of minor injuries including wound care, dressings, basic observations and preparation of patients for clinical assessment where appropriate and within scope of practice
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations, coils and implants
• Assisting in the assessment and surveillance of patients health and well-being
• Help to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being
• Assist with recall systems
• Lifestyle advice, (diet, weight, exercise, smoking cessation, alcohol) making necessary referrals within PHCT and local support services
• Maintain health promotion information in waiting room designated for patient education
• Any other duties as instructed by management

Person Specification
Experience
Essential

• Previous experience of working as an HCA or equivalent
• Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work
• Excellent communication, negotiation and change management skills
• Experience of working autonomously
• Experience of Infection and Prevention Control Management

Desirable

• Previous experience of working in a Primary Care setting

Knowledge and Skills
Essential

• Good interpersonal skills, both written and verbal
• Excellent communication skills
• Evidence of problem-solving and decision making skills
• Demonstrates motivation, reliability and commitment to team working

Desirable

• Previous experience using EMIS web
• Able to use own initiative
• Able to work under pressure
• Able to work in a changing environment

Qualifications
Essential

• Care Certificate
• NVQ Level 2 in Health & Social Care
• English & Maths GCSE (or equivalent) - at pass level

Desirable

• HCA Training

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.