The Christie NHS FT
Patient Flow Manager
The closing date is 15 November 2026

Job summary
Are you an innovative, outgoing and forward thinking individual looking to develop your nursing career?

If you are passionate, like we are, about service development and providing best possible patient care this could be the perfect opportunity to showcase and develop your management, leadership and clinical skills.

The Patient Flow Manager is a unique role as the successful candidate will have the opportunity to embellish the experience of every inpatient and positively impact all clinical departments across the trust. The role gives candidates the opportunity to learn about the operational running of the trust as well as build professional relationships with the wider MDT.

The successful candidate will use specialist clinical knowledge to prioritise and risk assess patients who require admission including those who require elective and emergency admission. They will work clinically and administratively as an effective member of the multi-disciplinary team to facilitate best possible flow across the site and to provide a first class patient centred service.

Experience in oncology is required however patient flow experience is not, we are here to help you develop in the role.

Main duties of the job
Patient flow is a busy fast moving environment. You will be responsible for ensuring safe and efficient flow throughout the hospital and take responsibility for appropriate use of resources by co-ordinating safe clinical placement of patients.

The role requires close working relationships with the entire MDT. You will use specialist clinical knowledge to prioritise and risk assess patients who require admission including those who require elective and emergency admission in accordance with the Trust Patient Flow Operational Policy. They will work clinically and administratively as an effective member of the multi-disciplinary team to facilitate best possible flow across the site and to provide a first class patient centred service.

You will manage the patient flow team and oversee all aspects of patient flow in a manner that is efficient and consistent in supporting them.

You will be responsible for ensuring that all patients are placed appropriately, in accordance to their clinical need, in a timely manner, whilst working towards Trust and National Timescales and quality standards, whilst maintaining patient safety and high levels of patient care at all times.

About us
The patient flow team is a friendly and welcoming team who work closely and have good relationships with a wide range of departments across the trust including both inpatient and outpatient clinical settings.

We work in close contact with the hotline team who provide a 24 hour help and advice line to the trust as well as the acute ambulatory care unit and acute assessment unit.

As an innovative and forward thinking team we are always looking to improve operations for the benefit of our patients and colleagues so welcome any new and exciting ideas.

We promote a healthy work-life balance and understand that cancer care is a challenging field and our friendly team work closely together to adopt a supportive culture. The trust also offers free and confidential counselling support and discounted onsite treatments from our complimentary therapy team.

We are dedicated to our staff development and invest in your career development with access to further education and training opportunities for your progression.

Details
Date posted: 09 November 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 413-112195-CSSS-TM
Job locations: Patient Flow - E00673, Wilmslow Road, Manchester, M20 4BX, United Kingdom

Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
MANAGEMENT AND OPERATIONAL

• A motivated and dynamic leader, striving for improvement in care and practice, and acting as positive role model to all staff.
• Demonstrate christie behaviours and values maintains a high visibility within the clinical areas, providing support and advice to all staff.
• Provide management support for the Patient Flow Team
• Liaise closely with all ward managers/nursing teams and matrons across all inpatient and out patient settings to ensure accurate up to date knowledge of patient placements is achieved.
• Work closely with the infection prevention and control team to reduce patient risk of infection and ensure appropriate use of isolation and early identification of potential infection risks. Also liaise closely with domestic supervisors to organise deep clean team daily time table in line with trust needs.
• Liaise closely with critical care team to understand needs and prioritise care of acutely unwell patients across the trust.
• Work collaboratively with the Hotline team who provide 24 hours help and advice line to the trust to provide a safe admission process for emergency admissions.
• Work closely with the complex discharge team and community services to facilitate effective fast track and rapid discharge in line with palliative care Trust and National goals and initiatives.
• Liaise with consultant colleagues from all clinical specialities, to advise and escalate where necessary, of the site bed position to allow a strategy for overcoming shortfalls in capacity and demand.
• Foster and demonstrate creativity, energy and inspiration into ward teams toward efficient patient flows and pathways.
• Assess, plan and implement clinical care and maintain associated patient records.
• Be aware of Health and Safety issues and ensure relevant risk assessments are undertaken.
• Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately
• Ensure all trust policies and procedures are adhered to and new ones implemented as necessary
• Ensure each designated staff member participates in a personal development plan and act to maximise the potential of others
• Assist in nursing recruitment process when required
• Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the Department manager/Senior Nursing team
• Continuously review the service and implement change to the service to support ongoing improvements in bed management reflecting capacity and demand issues as well as all aspects of patient flow to ensure best possible patient experience from begging to end of their patient journey.
• Participate and lead, where appropriate, the daily meetings, gathering appropriate concise information.
• Ensure the patient flow team communicate the bed status clearly and to Trust manages both verbally and in report form
• Liaise with other hospitals and trusts to understand pressures and appropriately support patients on and off site through effective clinical judgement, assessment and communication to appropriately repatriate and transfer patients.
• Work as a professional role model, providing leadership at all times and work as the patient advocate when necessary, which reflects the Trusts values and behaviours.
• Initiate the escalation plan when the hospital is at or nearing capacity.
• Be fully aware of the patient flow responsibilities within the major incident plan and its specific role within the Trust wide plan.
• To co-ordinate and where necessary take responsibility for care of patients in the transfer lounge

TRAINING & EDUCATION

• Complete appropriate clinical skills and mandatory training as directed by management
• Supervise clinical staff and disseminate knowledge and current developments. Ensure all staff have an appropriate level of training and are offered relevant support
• Present at training days and conference
• Supervise and appraise nominated staff by establishing performance objectives and facilitating individual development opportunities through personal development plans.
• Participate and undertake research and audit which will influence practice
• To be up to date in all IV training programs including annual updates and competent in all areas of clinical practice including medicines management, moving and handling, assessment of critically ill patient and competent in performing ECGs
• Attend all mandatory study days
• Maintain awareness and competency within the role against national and regional initiatives and subsequently implement these initiatives into practice.
• Take responsibility for training and education of the team and ensure equal opportunities for develop
• Maintain professional accountability

PROFESSIONAL LEADERSHIP

• Maintain a high-profile visible presence within wards and department areas whilst ensuring the highest standards are maintained
• Work as a professional role model and patient advocate which reflects the Trusts values and behaviours
• Contribute to local resolution of any informal or formal complaints and carry out any follow-up action as required
• Provide leadership to promote the patient flow and operational agenda
• Participate in professional forums where appropriat

Communication and Relationship skills

• Act as a resource giving advice and support to nursing staff regarding emergency admissions and associated issues
• Provide and receive highly sensitive confidential information concerning patients requiring empathy, persuasion and reassurance.
• Deals with complex facts or situations requiring analysis, interpretation and comparison of a range of options
• Liaise closely with the medical team and other members of the MDT in respect of patient care promoting the highest standard of care
• To develop and maintain a professional interest in all aspects of nursing and associated research
• To highlight areas of improvement/development within the department and undertake relevant projects
• Foster and demonstrate creativity, energy and inspiration into ward teams toward efficient patient flows and pathways

Planning and organisational skills

• Plan and organise complex activities or programmes requiring formulation, adjustment and involving multiagency
• Provide highly specialised advice on trust status
• Responsibility for financial and physical resources hold delegated budget authority for patient flow
• Responsibility for human resources. Day to day management of staffing levels for your team and when necessary, the division
• Deal with and support the team through highly distressing or emotional circumstances e.g giving unwelcome news or challenging decision makin

PERSONAL

• Demonstrate a pleasant and approachable manner and help create and promote a good working relationship.
• Show professional and courteous manner whilst practicing excellent communication skills at all levels
• Undertake relevant projects
• Represent the team at trust wide forums
• Keep abreast of issues influencing the Trust both internally and externally
• Participate in policy writing for the department and trust
• Be fully aware of the divisional objectives and the Trusts corporate plan
• To show respect for members of the team and endorse the departments philosophy of giving mutual support.
• Being aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct
• Cooperate in own performance review by indicating learning goals and support needs.
• Maintain confidentiality with regard to patient information both at work and outside working hours
• Report and record all accidents and complaints according to the agreed policy
• Actively seek mentorship / supervision to enable reflection and development within the role.

Person Specification
Qualifications
Essential: RGN Level 1; Degree or Diploma in Nursing Studies; Post Registration Certificate in Cancer or equivalent experience
Desirable: Teaching and Assessing certificate or equivalent Management Course; Non-medical prescribing

Experience
Essential: Previous oncology or emergency care experience
Desirable: Managerial Experience; Patient Flow Experience; Triage Experience; Performance Management Experience

Skills
Essential: Excellent communication skills; Excellent assessment skills; Computer Literacy; Ability to deliver a high quality of care; Good medicines management skills
Desirable: Leadership skills; Venepuncture and cannulation skills; Excellent IV skills

Knowledge
Essential: Understanding of need for evidence based practice; Committed to own personal development and that of colleagues
Desirable: SACT knowledge; Understanding of UKONs triage tool

VALUES
Essential: Ability to demonstrate the organisational values and behaviours

OTHER
Essential: Ability to work well in a team; Ability to work on own initiative; Ability to organise and prioritise own workload

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: The Christie NHS FT
Address: Patient Flow - E00673, Wilmslow Road, Manchester, M20 4BX, United Kingdom
Employer's website: https://www.christie.nhs.uk/

Employer contact details
For questions about the job, contact: Acute Oncology Team Leader, Sophia McGough, Sophia.mcgough@nhs.net, 07921606832

Supporting documents
Privacy notice: The Christie NHS FT's privacy notice.