Job summary
The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmingham Heartlands Emergency Department.

The team consists of five members of staff, and we would welcome a candidate with strong communication skills and an interest in being part of a busy team. The successful candidate is required to be experienced in minute taking, have excellent time management skills with the ability to problem solve and deal with staff and patient enquiries. It is important that the candidate understands confidentiality and NHS Governance Processes. The successful candidate will be expected to work on their own initiative and work well as part of the team.

Main duties of the job
The candidate will be expected to work through Radiology Reports and action the clinical outcomes. This requires liaison with the ED Consultant Team and MDT working. The team member will also triage complaints to the department, ensuring they are allocated to the correct clinician for review and managed in a timely manner. The successful candidate will have a named number of medics / nurses that they are responsible for and will provide administrative support to the team.

Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence, is essential to the role.

About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification
Qualifications
Essential

• Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• Working knowledge of medical terminology

Experience
Essential

• Experience of working as a Medical Secretary
• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in Healthcare
• Good Organisational skills
• Able to use own initiative and deal with the unpredictable
• Able to work under pressure and to multi-task
• Able to work to deadlines

Desirable

• Experience of working in a busy environment

Additional Criteria
Essential

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites

Desirable

• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust is an equal opportunities employer.