Job summary
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Haematology team at University Hospitals of Coventry and Warwickshire NHS trust as a Band 3 Haematology Healthcare Support Worker in our Day Unit and Outpatients department.

The Haematology Healthcare Support worker will assist Doctors and nurses in providing specialist, high quality expert care and support patients (and their carers) with Haematological conditions, delivering holistic, patient centred care according to their changing health care needs.

The applicant should have excellent communication skills and should be able to work with multiprofessional teams.

For further details please contact Mercy Mutsondi, Clinical Manager on mercy.mutsondi@uhcw.nhs.uk on 02476965491

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• Responsible for own actions, ensuring all patient interactions/observations are communicated to Registered Nursing/Medical staff. Report on any observed changes in the patients' physical and psychological needs.
• Work within the boundaries of the Band 3 Healthcare Support Worker role and maintain professional accountability for own practice.
• Demonstrate care and compassion to patients, carers and relatives to help ensure high-quality patient centered care is always delivered.
• Assist patients with personal care needs
• Provide support to the Registered nurse and, where appropriate, other members of the clinical team, as required.
• To co-operate with and maintain good relationships with team colleagues and staff in other disciplines and demonstrate dignity, respect and an empathetic approach in all dealings with patients, staff and visitors.

About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation. Apply through our website for further details about this prestigious award.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details
Date posted: 23 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 218-NM-B3-8389620

Job responsibilities

• Undertake agreed clinical and non-clinical tasks following training, ensuring referral to the appropriate trained staff as appropriate.
• Manage competing demands on time including the organisation of own daily workload.
• Always maintain patient safety, dignity, privacy and confidentiality and follow information governance policies and procedures.
• Participate in maintaining accurate and up to date documentation to ensure effective communication e.g. fluid intake.
• Support less experienced members of staff in their orientation to the ward and role.
• Utilise IT systems to secure accurate and timely patient data.
• Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Preparation of the healthcare environment and equipment used e.g. use and cleaning of medical and non-medical equipment (beds, hoists etc.)
• Performing moving and handling of patients, beds, trollies, supplies and equipment with moderate physical effort which will involve the lifting, pulling, pushing objects weighing from 6 to 15 Kg in line with Trust policy.

For further details of the role please see the attached job description.

Person Specification
Qualifications (Essential)

• Level 3 BTEC Diploma or willing to work towards equivalent qualification in a healthcare related subject.
• GCSE Maths and English or equivalent qualification
• Care Certificate Completion

Experience (Essential)

• Recent Band 2 clinical experience in a hospital/community environment as a HCSW or equivalent.
• Knowledge of care and related procedures, & clinical observations
• Completion and evidence of competencies appropriate to the role

Knowledge
Essential: Understanding of Trust Policy and Procedures e.g. safeguarding, confidentiality, GDPR, infection prevention and control.
Desirable: An understanding of current issues relating to the NHS.

Skills (Essential)

• Effective verbal and written communication skills, with the ability to communicate sensitively.
• Competent in venepuncture or willingness to undertake
• Competent in the use of basic IT systems and electronic patient records.
• Ability to work independently within agreed competencies and as part of a multidisciplinary team.
• Ability to follow care plans, policies, procedures and clinical instructions whilst exercising initiative within the scope of the role.
• Capable of dealing with sensitive and distressing situations.

Skills (Desirable)

• Experience using electronic patient record systems within an NHS or healthcare setting.
• Venepuncture
• Knowledge of NHS values, standards and current healthcare priorities

Commitment to Trust Values and Behaviours (Essential)

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace.
• For posts with managerial responsibility only: Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: University Hospitals Coventry and Warwickshire NHS Trust
Address: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom
Employer's website: https://www.jobsatuhcw.co.uk

Employer contact details
For questions about the job, contact: Clinical Manager, Mercy Mutsondi, mercy.mutsondi@uhcw.nhs.uk, 02476965490

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