Job summary
To provide a specialised, comprehensive and confidential clinical administration and secretarial service to Plastic Surgery Consultants and their teams. The post holder will deliver a high-quality, patient-centred service in accordance with Trust, departmental and national standards.

This role is ideal for an experienced Medical Secretary with strong typing expertise and a thorough understanding of clinical correspondence standards, looking to contribute to a busy and patient-focused Plastic Surgery service.

This is a busy and demanding role within a high-volume specialty. The post holder must be able to work effectively under pressure, particularly in managing short-notice cancer pathway targets and urgent clinical priorities.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Provide full secretarial support to consultants and ensure all clinical documentation is up to date
• Accurately type and format clinical letters, reports and general correspondence to a high standard within agreed timescales.
• Demonstrate a strong working knowledge of the required structure and layout of clinical letters, ensuring all correspondence meet Trust standards.
• Use MModal transcribe software to understand complex medical terminology accurately.

About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Manage outpatient and inpatient waiting lists in line with local and national targets (including 28 day 31/62 cancer pathway targets).
• Liaise with Booking Centre, Patient Access, Theatres and Ward teams to ensure smooth coordination of the patient pathway.
• Schedule clinics, surgical procedures and admissions, maximising service efficiency and theatre utilisation.

For further details of the role please see the attached job description.

Qualifications
Essential

• ECDL or equivalent.
• NVQ3 in Administration or equivalent.
• RSA/OCR III or equivalent typing/word processing including audio typing.
• Key Skills level 2 Literacy or equivalent.
• GCSE Grade B/5 or above in English (or equivalent qualification), demonstrating a high standard of written and spoken English

Desirable

• Additional training in medical terminology.
• Evidence of continuing professional development

Experience
Essential

• Experience at Secretary level or trainee.
• Experience of managing complex workloads and resolving work-related issues independently.
• Decision making and resolving complex work-related issues.

Desirable

• Experience in software MModal
• Electronic Patient Records (EPR)
• Previous NHS experience.

Knowledge
Essential

• Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
• Excellent understanding of general office procedures and administrative systems.
• Understanding of confidentiality, data protection and information governance.

Desirable

• Awareness of current issues within the NHS
• 31/62 Cancer Targets
• Knowledge of the Patient Referral Pathway (RTT)

Skills
Essential

• Excellent organisational and time management skills
• Advanced typing and audio typing skills with high accuracy
• Strong understanding of clinical letter layout
• Excellent verbal and written communication skills.
• Sound decision-making skills and ability to use initiative.
• Ability to prioritise workload effectively in a high-pressure environment.
• Ability to supervise and support administrative staff on a day-to-day basis.
• Strong interpersonal skills with the ability to influence and persuade appropriately.
• Ability to demonstrate tact, sensitivity and empathy when dealing with patients and relatives.
• Ability to manage difficult or distressing situations calmly and professionally.
• Excellent attention to detail and accuracy.

Commitment to Trust Values and Behaviours
Essential

• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: University Hospitals Coventry and Warwickshire NHS Trust
Address: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Administration Manager, Sharon Dhillon, sharon.dhillon@uhcw.nhs.uk