Walsall Healthcare NHS Trust
Clinical support Worker - Open Day

The closing date is 11 November 2026

Job summary
This role will support registered nursing staff in the delivery of nursing care to patients and contribute to the maintenance of the care environment, quality initiatives to enhance patient care.

The Clinical Support Worker Open Day post is based within TBC and reports to Ward / Department Manager.

Be an integral member of the ward/department team working under the direct supervision of a registered practitioner.
Ensure that their practice adheres to policies, procedures, and competencies.
Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.

Main duties of the job
The Care Support Worker will:

• Be an integral member of the ward/department team working under the direct supervision of a registered practitioner
• Be responsible for providing care to patients as delegated by the registered practitioner
• Contribute to the maintenance of care environment and quality initiatives to enhance patient care
• Ensure that their practice adheres to policies, procedures, and competencies
• Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues

About us
As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering a complete range of acute services, alongside extensive community services.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

Details
Date posted: 05 November 2026
Pay scheme: Agenda for change
Band: Band 2
Salary: £25,272 a year, per annum, pro rata
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 407-CORP-8398120
Job locations: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS, United Kingdom

Job responsibilities
Personal Care Duties

• Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion
• Provide support to the registered practitioner, and where appropriate, other members of the ward / department clinical team as required
• Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition
• Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner
• Assist in the Last Offices for deceased patients ensuring that all religious and cultural wishes are adhered with
• Assist in the maintenance of the patients individual hygiene requirements, including supporting/undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail care etc
• Ensure any concerns or changes in the patients' condition are reported to the registered practitioner
• Assist in the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner
• Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc

Nutrition and Hydration

• Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance with feeding / drinking where appropriate
• Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient

Communication

• Communicate effectively and maintain good relationships with patients, relatives, and other healthcare practitioners
• Ensure that consent is obtained prior to delivering all aspects of patient care
• Undertake duties as directed by the registered practitioner in relation to all verbal and written communications, ensuring messages and communications are passed to other team members, as required
• Listen to and value the views of patients and their relatives and / or on their experience and discuss this with registered practitioners to improve care and patient experience
• Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required

Infection Prevention and Control

• In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to

Person Specification
Qualifications
Essential

• QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
• Maths and English qualification
• Care Certificate or ability to complete within 12 weeks of commencing employment

Experience / Skills
Essential

• Experience in a healthcare environment
• Prepared to undergo further training

Desirable

• Experience in a healthcare environment

Communication Skills
Essential

• Evidence of effective communication skills including verbal, written (legible handwriting), non-verbal, compassion and respect

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Walsall Healthcare NHS Trust
Address: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS, United Kingdom
Employer's website: https://walsallhealthcare.nhs.uk

Employer contact details
For questions about the job, contact: Matron Gaynor Farmer, 01922721172

Supporting documents
Privacy notice: Walsall Healthcare NHS Trust's privacy notice