Job summary
We are looking for someone to join our excellent reception team who all work very hard at being the first point of contact for the majority of patients. The role is demanding, and sometimes difficult, but overall rewarding. The whole Practice Team are friendly and we look forward to welcoming a new member of staff.

Main duties of the job
This is a part-time post working Monday 07:45 - 17:00 as well as both Tuesday and Friday 07:45 - 12:00, during your long day you will be entitled to an hour unpaid lunch break. You will also be required to work some occasional additional shifts (possibly half days) to cover holiday / sickness.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us
We have a wide ranging clinical team including GP Partners, salaried GPs, Nurse Practitioners, Practice Nurses, a paramedic and HCAs. We then have our reception team, medical secretaries and admin team. We also have an in-house dispensary with it's own team of staff.

We are a large team but get on well and there is no feeling of hierarchy at all, the GPs are human too :-)

We get lots of compliments from our patients about being the best practice they've ever been at which is heartening as we all work hard to give the best service we can.

Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on SystmOne
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Provide cover during staff absences
• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the duty rota
• Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

Qualifications
Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social Care

Experience
Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Essential Skills
Essential

• Good P.C. Skills
• Ability to handle queries effectively and sensitively
• Good telephone manner
• Ability to work well under pressure
• Ability to use own initiative
• Team Player

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.