Job summaryWargrave House Surgery are looking for a friendly, approachable and enthusiastic Receptionist to join the team and play an important role in supporting the smooth and efficient running of the practice.
Main duties of the jobTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information (including prescription requests) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About usWargrave House Surgery is located in the centre of Hereford and provides primary medical care to people who also live in the town and its surrounding suburbs. There are approximately 8250 patients registered at the practice. The practice is managed by four partners, including a Paramedic. They are supported by three salaried GPs. The practice employs Paramedics and Practice Nurses who carry out reviews of patients with long term conditions such as, diabetes, asthma and hypertension. They also provide cervical screening and contraceptive advice. There are three Health Care Assistants who carry out duties such as, phlebotomy, health checks and flu vaccinations.
The practice is open Monday to Friday from 8:00am 6:30pm.
Job responsibilitiesThe following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Training in specific areas may be necessary. Personal development and education will be encouraged.
- Maintaining and monitoring the practice appointment system making new and follow-up appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service using our care navigation process
- Advise patients of relevant charges for private services, accept payment and issue receipts.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Data entry of new/temporary registrations, patient/proxy access and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the appropriate person
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Complete opening and closing procedures in accordance with the duty rota
- Produce repeat prescriptions, ensuring they are processed accurately and efficiently
- Monitoring of stationery supplies
- Undertake administrative tasks as allocated by the Reception Manager
Person SpecificationExperienceEssential- Previous experience of working with the general public
Desirable- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of prescription administration
QualificationsEssential- Good general education to GCSE level or equivalent
Desirable- AMSPAR Receptionists qualification
- NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
