Job summaryWe are looking for a cheerful, conscientious and adaptable person to join our team.
Part-time 15 - 22.5 hours per week
Applicants should possess GCSE Grade C or equivalent in English and Mathematics and have a good level of general education together with previous reception experience. Candidates must have computing/keyboard skills and be able to work as part of a team and on their own initiative. Excellent communication skills and a confident telephone manner, common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes of any applicants. Previous experience as a Medical Receptionist in a General Practice would be advantageous.
Flexibility is essential to this post.
Main duties of the jobThe Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.
About usWe are a GP Practice in the seaside town of Marazion, with approximately 7,500 patients. More information is available on our website www.marazionsurgery.com
Job responsibilitiesThe Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.
COMMUNICATION:- To ensure communications between the patients, clinicians and other agencies are of a high standard.
- To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively
- To ensure confidentiality is maintained at all times
- To attend regular Departmental Meetings, and other meetings as requested
RECEPTION:- To receive, advise and direct patients, visitors and members of staff who attend the Practice
- To book clinic appointments and record outcomes in accordance with departmental procedure
- To monitor appointment/clinic activity levels advising medical staff and management of potential problems
- To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard
- To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis
- To liaise with patients to ensure the efficient running of clinics
- To take accurate and detailed messages, and ensure that all are dealt with by the end of the day
- To give out test results to patients, following practice guidelines
- To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment
- To provide information and basic medical advice, following protocols, to patients and their carers
- To signpost or navigate patients to appropriate services
- To process incoming correspondence, particularly by email and online consultations.
ADMINISTRATION:- To maintain efficient filing systems, both paper and computer based
- To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients computerised medical records
- To check all stores and orders as they arrive on the premises and ensure the administrator is informed
- To maintain pending lists for specialist clinics
- To ensure Medical Records procedures are followed
- To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder
- To maintain stock of medical supplies, reordering from Health Authority as required
- To arrange patient transport, as routine or urgent, by ambulance or car
TECHNICAL:- To maintain and update information on the computer systems as required
- To maintain and update computerised audit data
- To maintain and update the demographic details provided by patients
TRAINING/EDUCATION:- To be familiar with the location of relevant policy and guidance material and aware of their contents
- To participate in appraisal and relevant developmental activities including mandatory training
- To assist with the induction and training of new staff and any work experience students
- To attend annual first aid and basic life support training including use of defibrillator
MANAGERIAL INSTRUCTIONS:- To ensure all procedures are adhered to for each task
- To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation
- To ensure that fire alarms and panic buttons are tested at regular intervals and maintained
- To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area
- To provide cover for colleagues in times of annual leave or sick leave
- To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence
- To use all resources efficiently and effectively
- To ensure security of Practice premises at all times
- Any other duties which may be necessary following discussion with the Practice Manager
Person SpecificationExperienceEssential- Experience in a healthcare setting is desirable but not essential.
Desirable- Experience in a healthcare setting is desirable but not essential.
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
