Job summary
We are looking for an enthusiastic and motivated individual to join our busy and friendly GP practice as a Receptionist/Administrator.

This is a varied and rewarding role at the heart of the Practice, supporting both our patients and clinical team. You will be part of a supportive reception and administration team, helping to provide an efficient, professional and compassionate service within a fast-paced primary care environment.

We are looking for someone who is organised, reliable and able to remain calm under pressure while managing competing priorities. Previous experience within General Practice or healthcare would be welcomed but is not essential, as full training will be provided.

The role is part-time, with shifts covering some 8:00am starts and 6:30pm finishes. Flexibility will be required to support the needs of the Practice and wider team.

Main duties of the job
The post-holder will be responsible for providing a professional and welcoming service to patients, both face-to-face and over the telephone.

Duties will include managing patient enquiries, booking and amending appointments, signposting patients to the most appropriate service, processing incoming correspondence and supporting the day-to-day running of reception.

The role will also provide administrative support to the clinical team, which may include processing documents, managing tasks, dealing with patient information and supporting Practice workflows.

You will need to work accurately and efficiently, maintain confidentiality at all times and be able to prioritise your workload within a busy environment.

As part of the role, you will also be expected to complete all relevant mandatory training and take part in ongoing learning and development.

About us
We are a busy, friendly and growing GP practice providing care to a diverse and increasing patient population.

Our team includes GPs, Advanced Nurse Practitioners, nurses, healthcare professionals, receptionists, administrators and a management team who work closely together to provide a high standard of patient care.

We offer a supportive but fast-paced working environment where teamwork, professionalism, kindness and reliability are important. No two days are quite the same, and we value team members who are willing to help each other and contribute positively to the Practice.

We use EMIS Web, Docman and Accurx to support our clinical and administrative work, with full training provided where required.

Benefits include a workplace pension, on-site parking and the opportunity to develop your skills and experience within primary care.

Job responsibilities
We are a busy, friendly GP practice with a rising population, looking for an enthusiastic person to join our reception team. We are seeking an efficient, professional, compassionate, caring and hardworking individual. The candidate must have experience working in a busy, fast paced, challenging and pressurised environment and be capable of prioritising their workload.

Shift patterns are to be confirmed and will be inclusive of some 8am start times and some 6:30pm finish times. Flexibility will be required at times.

Experience would be preferred but not essential as full training will be provided. Our current clinical systems are Emis Web, Docman and Accurx.

The vacancy we have is a varied role and inclusive of full reception duties whilst offering admin support for our clinical team.

The post-holder will be required to undertake any mandatory training that is needed as part of the role.

Job Type: Part-time
Pay: From £12.71 per hour

Person Specification
Qualifications
Essential

• Friendly, approachable and professional.
• Good communication skills.
• Reliable and punctual.
• Able to work well as part of a team.
• Able to work in a busy and sometimes pressured environment.
• Good organisational skills and able to prioritise workload.
• Confident using computers and willing to learn new systems.
• Good attention to detail.
• Able to maintain confidentiality.
• Flexible and willing to help support colleagues when needed.
• Willing to complete any training required for the role.
• Able to work shifts which may include 8:00am starts and 6:30pm finishes.

Desirable

• Previous reception, administration or customer service experience.
• Previous experience working in General Practice, the NHS or healthcare.
• Experience using EMIS Web, Docman or Accurx.

Applicants must have current UK professional registration. For further information please see NHS Careers website.