Job summary
Fenland Group Practice is looking for a motivated, friendly, and professional Receptionist to join our busy Ramsey branch. This is a vital front-line role and an excellent opportunity for someone who enjoys helping people, working as part of a team, and making a positive difference to patients' experiences.

Main duties of the job
This role will include welcoming patients and visitors to the practice, managing incoming telephone calls and patient enquiries, booking, amending, and cancelling appointments, taking appointment requests from patients for triage by our clinical team. Handling sensitive and confidential information appropriately, supporting clinicians and administrative colleagues with general administrative tasks and maintaining a professional and caring approach at all times.

About us
Fenland Group Practice has four sites based in Doddington, Wimblington, Manea and Ramsey.

As the first point of contact for patients, you will play a key role in delivering excellent customer service while supporting the smooth running of the practice.

Job responsibilities
This role will include welcoming patients and visitors to the practice, managing incoming telephone calls and patient enquiries, booking, amending, and cancelling appointments, taking appointment requests from patients for triage by our clinical team. Handling sensitive and confidential information appropriately, supporting clinicians and administrative colleagues with general administrative tasks and maintaining a professional and caring approach at all times.

Person Specification
Skills
Essential

• Good communication skills, previous reception or customer service experience

Desirable

• Experience of working within Healthcare or General Practice

Experience
Desirable

• Previous experience working in general practice as a receptionist or in a customer service role desirable although full training will be provided. Use of Systmone

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Fenland Group Practice
Address: Ramsey Branch, 1B Stocking Fen Road, Ramsey, Cambridgeshire, PE26 1SA, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Operations Manager
Dawn Thurston
dawnthurston@nhs.net
01487811211

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.