Job summary
As a Cancer Navigator you will have direct contact with cancer patients, family and external healthcare professionals over the phone; a pivotal role in helping to ensure that all cancer patients of the Trust receive high quality empathetic care and support. You will be responsible for establishing their concerns and providing support by problem-solving, signposting, or creating space for callers to voice their experience.You will have Supervisory support and work closely with the Clinical Specialist Nurse Teams.

It is a highly varied and skilled role, with attention to boundaries vital. Further support is available for complex queries from the supervisor and if the question is of a clinical nature with further input needed from the specialist team, they will book a telephone appointment for the Clinical Nurse Specialist to call back the patient or their relative. The navigator service works closely with the clinical teams to ensure they can provide the right support for patients and their families.

Our team are based at the Charing Cross site, working 8:00am - 6:00pm (shift work; 8am-4pm & 10am - 6pm), Monday to Friday. Including Saturdays

Main duties of the job

• To coordinate timely care for patients referral throughout their treatment.
• To provide a 'touch point' for patients and GP's with he hospital to ensure two-way communication during treatment.
• To provide guidance, contact and support for patients as they journey through hospitals.
• To ensure all appointments are notified in a timely manner providing excellent patient experience providing required infortmation.
• Signposting to other services.
• Support people affected by cancer to self-manage.

About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification
Education/ Qualifications
Essential

• A comprehensive secondary education with a minimum of 5 GCSE's
• Evidence of further education beyond
• A level or equivalent work experience.

Desirable

• Evidence of further education

Experience
Essential

• Knowledge of administration procedures and experience of using multiple and complex IT systems
• Management of complex administrative process
• Proven ability in managing people, process, quality and productivity
• Understanding of the health and social care environment

Desirable

• Experience in the NHS environment
• Experience of working with multidisciplinary team members
• Experience of working with senior clinical staff
• Knowledge and understanding of the Cancer Waiting Times framework, Cancer Outcomes and Services Dataset and National Cancer Audit Datasets

Skills/Knowledge/ Abilities
Essential

• Understanding of providing excellent customer service

Desirable

• Understanding of Somerset Cancer Registry
• Understanding of CERNER Patient Administration System
• Microsoft Office Skills knowledge and experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).