Job summaryThe Head of Community Services is a Hospice leadership role responsible for the operational, and clinical leadership of Nottinghamshire Hospice's community-based services. The postholder will ensure the delivery of high-quality, safe, responsive, and compassionate palliative and end of-life care services, enabling people to live as well as possible in the place they call home.
Previous applicants need not apply.
Main duties of the jobAs a member of the Hospice Leadership Team, the Head of Community Services will provide visible leadership across community services, driving excellence in care delivery, service performance, workforce development, and stakeholder engagement. The role combines operational management with professional clinical leadership and requires a highly experienced registered healthcare professional with a strong understanding of palliative and end-of-life care.
The postholder will oversee the management and development of Hospice in Your Home 24-hour community service and Wellbeing Day Services.
The role requires regular travel across Nottinghamshire and participation in the Hospice's Clinical on-call rota approximately one week in every five weeks.
About usWhy youll love working here
Nottinghamshire Hospice is a great place to work!
As a charity were able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.
Our values are embedded into the Hospice:
- Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.
- Trust Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.
- Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.
Were the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.
If youre looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.
Our benefits- 5 weeks holiday pay plus Bank Holidays,
- Expenses paid at 45p per mile,
- Pension Scheme,
- Staff referral scheme- Earn up to £1,000.00,
- Comprehensive training provided,
- Employee Assistance Programme, including private GP access,
- Bluelight Card discount scheme,
- Free DBS check and Uniform
Job responsibilitiesEnsure Nottinghamshire Hospices commitment to equity, diversity and inclusion is embedded in all areas of people practice. Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted to the Hospice in Your Home team.
Hospice LeadershipAs a member of the Leadership Team, you will attend meetings and take an active role in supporting and delivering actions from the Senior Leadership Team departmental and organisational strategies.
Clinical LeadershipProvide professional and clinical leadership across community services, ensuring care is delivered in accordance with evidence-based practice, national guidance, and Care Quality Commission (CQC) regulatory requirements.
Promote a culture of excellence, safety, learning, and continuous quality improvement.
Maintain oversight of clinical governance, risk management, safeguarding, incident reporting, and quality assurance processes within community services.
Ensure patients and families receive person-centred, equitable, and compassionate care.
Act as a senior clinical resource and expert advisor for complex clinical situations as required.
Operational ManagementProvide overall operational leadership for Hospice in Your Home and Wellbeing Day Services.
Ensure services are appropriately staffed, resourced, and managed to meet operational demands and service objectives.
Monitor service performance, activity, quality indicators, and outcomes, taking action where improvements are required.
Lead workforce planning and service delivery models to ensure sustainable and effective services.
Manage budgets and resources responsibly in collaboration with senior colleagues.
People LeadershipLine manage and support Lead Nurses and the Care Administration Lead.
Foster a positive, inclusive, and high-performing culture that reflects the values of Nottinghamshire Hospice.
Lead recruitment, retention, performance management, supervision, and professional development within the teams.
Ensure staff receive appropriate support, training, and opportunities for growth.
Promote staff wellbeing and engagement across community services.
Partnership and Stakeholder EngagementBuild and maintain strong relationships with external stakeholders including NHS organisations, Integrated Care System partners, primary care colleagues, care providers, commissioners, voluntary sector organisations, and community partners.
Represent Nottinghamshire Hospice at external meetings, networks, and partnership forums.
Promote the role and impact of hospice community services across Nottinghamshire.
Work collaboratively with stakeholders to improve patient pathways and access to palliative and end-of-life care services.
Governance and QualityEnsure compliance with all relevant regulatory, professional, and organisational standards.
Lead quality improvement initiatives and contribute to service evaluation and audit programmes.
Monitor risks and implement appropriate mitigation strategies.
Lead on investigations and responses to service feedback.
Support organisational readiness for inspections and quality reviews.
Education and Professional DevelopmentChampion learning and development across community services.
Support the development of palliative and end-of-life care knowledge and skills within the workforce.
Contribute to the design and delivery of education and training programmes internally and externally where appropriate.
Promote a culture of reflective practice, professional development, and evidence-based care.
Values and BehavioursThe postholder will demonstrate and promote the values of Nottinghamshire Hospice through:
On-Call ResponsibilitiesParticipate in the Hospices Clinical on-call rota (approximately one week in every five weeks).
Provide operational and clinical leadership support outside normal working hours as required.
Person SpecificationQualificationsEssential- Registered Nurse, Allied Health Professional, or other Registered Healthcare Professional with current professional registration.
- Degree-level qualification in a relevant healthcare discipline (or equivalent experience).
- Evidence of continuing professional development.
- Leadership or management qualification, or willingness to work towards one.
Desirable- Specialist qualification or significant experience in palliative and end-of-life care.
- Master's degree or equivalent advanced study.
Essential Knowledge and SkillsEssential- Senior management experience within healthcare, hospice, community, or palliative care services.
- Experience of leading multidisciplinary teams and managing managers.
- Experience of operational and clinical service management.
- Experience of quality improvement, governance, risk management, and service development.
- Experience of managing change and driving service improvements.
- Experience of building effective partnerships with external stakeholders and healthcare organisations.
- Strong understanding of palliative and end-of-life care principles and practice.
- Excellent leadership, communication, and interpersonal skills.
- Strong organisational, and resource management skills.
- Ability to analyse data, monitor performance, and implement improvements.
- Commitment to person-centred care and the hospice values.
Desirable- Experience of delivering education, training, and workforce development programmes.
- Experience of working within hospice services.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.Applicants must have current UK professional registration. For further information please see NHS Careers website. 
