Job summary
We are looking for a Senior Health Care Support worker to join our large Outpatients Department, which is part of the West Hertfordshire NHS Trust, based at St Albans Hospital, and sees approximately 78,000-80,000 patients per year.

These hours will comprise of 4 days per week, 08:00-18:00, which will be allocated Monday to Friday.

We are looking for an individual who is extremely hard-working, patient-focused, and able to work to deliver the best care to our patients.

You will need to be a motivated, enthusiastic, organised, and knowledgeable leader who enjoys working within a large team of all bands, including Student Nurses at all levels.

Main duties of the job

• To assist and chaperone with patients who are attending clinics in the Outpatients Department.
• To set up and oversee clinics of varied specialities.
• To assist the Registered Nurse with specified clinical activities.
• Under the supervision of the Registered nurse prepare and undertake agreed clinical activities with patients in clinics.
• To prepare and maintain the environment for clinical activity.
• To ensure to maintain the privacy, dignity and individuality of the patients at all times.
• To be flexible in the performance of the post, particularly regarding clinics, hours and OPD site, and to carry out any other reasonable duties as requested by senior staff.

About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please contactwestherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities
We offer a 5-day service to all of our patients. We have 22 different clinics within our department, each requiring different skills to run effectively.

Safeguarding all of our patients is of the utmost importance, and we offer a chaperone for every patient if there is a need.

The post holder would promote the safe delivery of care to all of our patients, providing leadership within the clinical area and being able to lead by example.

Continual development and updating of skills is an essential part of our role as Senior Healthcare Assistants to accommodate an ever-changing service.

Person Specification
Education and qualifications:
Essential

• Good general education.
• Good standard of written and spoken English.
• Willingness to undertake The Care Certificate, Skills for Care & Skills for Health.

Desirable

• Completion of the Care Certificate.
• NVQ Level 2 qualification in Health and Social Care or equivalent.
• English GCSE A*- C, 4-9 or Functional skills level 2.
• Maths GCSE A*-C, 4-9 or Functional skills level 2.

Knowledge:
Essential

• Understands the role of a Healthcare Assistant.

Desirable

• Previous training in First Aid.
• Knowledge of an Outpatients setting.

Experience:
Essential

• Broad general experience.
• Team working.

Desirable

• Previous experience in a health setting.
• Experience in Outpatients setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.