Job summary
Chelsfield Surgery is looking for two friendly, organised and patient-focused Medical Receptionist to join our busy and supportive GP practice team.

As the first point of contact for patients, you will play a key role in delivering excellent customer service, managing appointments, handling telephone and face-to-face enquiries, processing administrative tasks and supporting the wider multidisciplinary team.

We are seeking someone with excellent communication skills, strong IT abilities and a professional, caring approach. Previous receptionist or administrative experience is essential, and experience within a GP practice or healthcare setting would be advantageous. Training will be provided for the right candidate.

This is a permanent part-time position of 16-17 hours per week, with flexibility required to cover annual leave and occasional additional shifts when needed.

Main duties of the job

• Welcoming and assisting patients at reception
• Managing appointments and patient enquiries
• Answering and directing telephone calls
• Processing registrations and maintaining patient records
• Managing incoming and outgoing correspondence
• Signposting patients to appropriate services
• Supporting clinicians and the wider practice team with administrative tasks
• Maintaining confidentiality and data security at all times

About us
Chelsfield Surgery is situated in Orpington, Bromley. The surgery has a variety of clinical skill mix as we as being a teaching practice.

We are a part of Orpington PCN, and has plenty of support through ARRS roles.

Our team consist of 2 GP Partners , 1 Salaried GPs, 1 Advanced Nurse Practitioners, 2 Practice Nurses, 1 Sexual Health Nurse, 1 HCA, a Paramedic, Pharmacy Technician, Social Prescriber, Mental health Practitioner, Care Coordinators, physiotherapist, podiatrist and a fantastic administrative support team.

We are a training practice with 1 GP trainers with GP registrars

Job responsibilities
Job Description

Medical Receptionist (16-17 hours per week)
Chelsfield Surgery is seeking a friendly, organised and professional Medical Receptionist to join our busy practice team.

As the first point of contact for patients, you will provide a welcoming and efficient reception service both face-to-face and over the telephone. You will be responsible for managing appointments, handling patient enquiries, processing registrations, maintaining patient records and supporting the wider clinical and administrative teams.

Main Duties

• Greet and assist patients at reception.
• Answer and manage telephone enquiries professionally.
• Book, amend and cancel patient appointments.
• Signpost patients to the most appropriate service.
• Process patient registrations and update patient records.
• Manage incoming and outgoing correspondence.
• Process referrals and administrative requests in line with practice procedures.
• Support clinicians and colleagues with general administrative tasks.
• Maintain confidentiality, data security and information governance standards.
• Contribute to a positive patient experience and effective team working.

About the Candidate
We are looking for someone who:

• Has excellent communication and customer service skills.
• Is confident using IT systems, Microsoft Office and Outlook.
• Can work effectively under pressure in a busy environment.
• Has strong organisational and time management skills.
• Enjoys working as part of a team.
• Is flexible, reliable and professional.

Previous receptionist, administrative or customer service experience is essential. Experience within a GP practice, NHS or healthcare setting and knowledge of EMIS would be advantageous.

Person Specification
Qualifications
Essential

• Previous experience in a receptionist, customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Good IT skills, including Microsoft Office.
• Ability to work effectively as part of a team.
• Professional, friendly and approachable manner.
• Understanding of confidentiality and data protection principle

Desirable

• Previous experience working within General Practice, Primary Care or the NHS.
• Knowledge of GP appointment systems and patient pathways.
• Experience using SystmOne
• Awareness of NHS services and healthcare terminology.
• Experience handling sensitive or confidential information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Chelsfield Surgery
Address: 62 Windsor Drive, Orpington, Kent, BR6 6HD, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Operations Manager, Fiona Donohoe, fiona.donohoe@nhs.net, 01689852204

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.