Job summaryEast of England Community Health and Care NHS Trust is hiring Clinical Support Workers within the state-of-the-art Willow Unit. Willow Unit at Norwich Community Hospital, provides a supportive environment for 48 patients.
Willow Unit enables patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients are supported to play an active role in their own care and feel confident about performing daily activities when they leave.
Healthcare is delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and well being.
East of England Community Health and Care NHS Trust is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive well being offering including free staff gyms, counselling, and physiotherapy.
Main duties of the jobUtilising the latest therapy and rehabilitation technology and practices, you will be a part of this team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within this unit.
Work as part of the team to deliver care in a reablement setting.
To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.
To support patients being as independent as possible with their washing/dressing and nutritional needs.
To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.
To support and deliver innovation within discharge practice and pathways.
To work with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.
Support the delivery and co-ordination of care to a named group of patients.
Work proactively within the team to achieve unit and trust goals and objectives.
Work with and promote recognised policies, protocols, and guidelines.
About usApply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
Apply through our website
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
We are unable to offer sponsorship for this post.DetailsDate posted: 25 September 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year
pro rata per annum
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 839-8160361-JH-C
Job locations: Willow Unit, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU, United Kingdom
Job responsibilitiesTo carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.
To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.
To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.
To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.
To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.
To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.
To keep the unit clean and tidy maintaining a safe environment.
To adhere to trust infection control procedures.
To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.
To support relatives under the guidance of the Multidisciplinary Team (MDT).
To assist with the discharge process for patients by the MDT.
We are unable to offer sponsorship for this post.Person SpecificationQualificationsEssential- Education to GCSE level Grade 5 in English and Mathematics or equivalent.
- Care Certificate and or equivalent health care experience
Desirable- City and Guilds NVQ Level 3 in Care/Health and Social Care
Skills, Abilities and KnowledgeEssential- Good organisational skills
- Basic I.T. and computer skills
- Good interpersonal and communication skills
- Good numeracy and literacy skills
CommunicationEssential- Clear oral and written communication
DesirablePersonal and People DevelopmentEssential- Polite/courteous
- Caring personality
- Sensitive and tolerant
- Resilient
OtherEssential- Able to make own travelling arrangements
- May be required to work in other community hospital's within our trust in order to meet the needs of the service
Desirable- Ability to work 12.5 hour shift day/night patterns
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer name: East of England Community Health and Care NHS Trust
Address: Willow Unit, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU, United Kingdom
Employer's website: Apply through our website
Employer contact detailsFor questions about the job, contact: Ward Manager, Bianca Bailey, bianca.bailey@nhs.net, 01603272500
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
